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For Companies At a Glance
- Tasks: Support colleagues with IT issues, manage tickets, and assist in IT projects.
- Company: Join a dynamic team at a leading tech company focused on innovation.
- Benefits: Enjoy flexible working options, training opportunities, and a vibrant workplace culture.
- Why this job: Kickstart your IT career while making a real impact in a supportive environment.
- Qualifications: Basic knowledge of Windows, Azure, networking, and excellent customer service skills required.
- Other info: Perfect for tech-savvy individuals eager to learn and grow in the IT field.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Junior IT Engineer to join our team.
Duties and Responsibilities
- Provide hardware support and service to colleagues at Head Office.
- Manage basic stock of IT equipment, and when required, place orders.
- Monitor, triage, and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined.
- Support queries and issues that arrive via email, phone, and walk-ins, ensuring a ticket log is recorded.
- Work closely with third-party suppliers and service providers to promptly resolve incidents and requests.
- Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
- Process starters, leavers, and amendments promptly and within SLA where defined.
- Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
- Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
- Document processes and instructions for IT tasks and end-user documentation.
- Management of SaaS and PaaS applications.
Experience and Qualifications Required
- Sufficient technical skills in Windows 10, Apple OS, Azure AD (Entra), AD, Group Policies, Microsoft/Office 365.
- Windows imaging and deployment.
- Understanding of basic Networking (IP subnet/routing, TCP/IP/UDP, DNS, VPNs, VLANs).
- Understanding of Windows servers, Microsoft Azure, and AWS.
- Great customer service skills to support the business.
Apply for this position now
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Junior IT Engineer employer: CRFS Group
Contact Detail:
CRFS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Azure AD, and basic networking concepts. This will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for others. Being able to demonstrate your ability to communicate effectively and support users will set you apart from other candidates.
✨Tip Number 3
Research common IT support issues and their solutions. Being knowledgeable about frequent problems and how to address them can give you an edge in interviews, showing that you're proactive and ready to contribute from day one.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Junior IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills such as Windows 10, Azure AD, and basic networking knowledge. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to manage IT support tasks. Mention specific experiences where you've successfully resolved issues or contributed to IT projects.
Showcase Relevant Experience: If you have previous experience in IT support or related roles, be sure to detail this in your application. Include examples of how you've managed tickets, supported colleagues, or worked with third-party suppliers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CRFS Group
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of Windows 10, Apple OS, and Azure AD during the interview. Be prepared to discuss your experience with Windows imaging and deployment, as well as basic networking concepts like IP subnetting and DNS.
✨Demonstrate Customer Service Skills
Since great customer service is crucial for this role, think of examples where you've successfully resolved issues for colleagues or clients. Emphasise your ability to communicate clearly and effectively, especially when dealing with technical problems.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific IT support scenarios. Practice responding to common issues, such as managing tickets or dealing with escalated incidents, to show your problem-solving skills and ability to work under pressure.
✨Research the Company and Its IT Environment
Familiarise yourself with StudySmarter's IT infrastructure and any technologies they use. This will not only help you tailor your answers but also demonstrate your genuine interest in the company and the role you're applying for.
