At a Glance
- Tasks: Ensure seamless onboarding for new customers and improve operational processes.
- Company: Join a dynamic fintech company focused on making B2B payments easy for SMEs.
- Benefits: Flexible working options, health insurance, and company retreats.
- Other info: Be part of a creative team that values improvement and customer satisfaction.
- Why this job: Make a real impact on customer experience in a fast-paced start-up environment.
- Qualifications: Experience in fintech or financial services, strong communication, and problem-solving skills.
The predicted salary is between 15 - 20 £ per hour.
Our mission is to make B2B payments easy for SMEs. We have created an API to empower platforms to embed payments within their solutions, helping these platforms become super apps and increasing convenience and productivity for the end user.
About the role:
Our Operations team sits at the heart of Crezco’s customer experience. As an Onboarding Analyst, you’ll play a key role in ensuring new customers are seamlessly integrated into our platform, balancing speed, accuracy, and compliance. In a lean and high performing fintech team, you'll also contribute across functions including Customer Support and Payment Operations, gaining exposure to the full lifecycle of customer engagement. You will therefore be key in helping our Support and Payments teams with ongoing customer engagement and product utilisation.
You’ll be responsible for driving operational excellence in our processes, collaborating closely with peers to continuously improve how we bring customers onboard and support them. Your work will directly impact customer satisfaction, operational scalability, and our ability to grow in a regulated environment.
- Own the end-to-end onboarding process for new customers, ensuring an efficient setup and a first-class user experience.
- Conduct onboarding checks, including KYC/KYB and other regulatory verifications, in line with our financial compliance requirements.
- Identify and implement process improvements to improve the onboarding experience and support Crezco’s scalability.
- Act as a key point of contact for onboarding-related queries from customers and internal teams.
- Support reconciliation and reporting requirements.
What you will need to be successful:
- Experience in a fintech, financial services, or regulated environment.
- Experience with onboarding processes, KYC/KYB procedures, and/or customer lifecycle management.
- Experience building and maintaining efficient processes and procedures.
- Strong problem-solving skills with a process-driven mindset.
- Excellent communication skills (written, verbal, and interpersonal).
- Ability to manage multiple tasks and priorities in a fast-moving start-up environment.
- Attention to detail and commitment to delivering a seamless customer experience.
- Pro-active, a self-starter who sees things through to the end (highly organised).
- Has significant customer empathy.
- Comfortable working independently and collaboratively.
- Understands and values great products and user experiences.
- Clear communicator, positive, friendly, and optimistic.
- Celebrates team successes.
- Wants to work in a start-up.
Crezco has a culture of intellectual creativity, problem solving, strong execution, and customer awareness. We are an entrepreneurial team looking for spirited leaders who want to make a difference, take ownership, and help foster a positive and world-class technology-driven company. Nothing is perfect, but we look to make constant improvements to ourselves, the lives of others, and our products, solutions, and processes day-by-day.
Access to company pension and health insurance plans.
Flexible working: work from home or our London office.
Company retreats and strategic off-sites.
A role-based interview with the Compliance Manager and another team member.
Second interview with the Customer Operations Director and an additional member of the leadership team.
Operations Onboarding Analyst (Part Time) employer: Crezco Limited
Crezco is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for those looking to thrive in the fintech sector. With flexible working options, access to health insurance, and opportunities for professional development, employees are empowered to contribute meaningfully while enjoying a supportive environment. Our commitment to innovation and customer satisfaction ensures that every team member plays a vital role in shaping the future of B2B payments.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Onboarding Analyst (Part Time)
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Crezco or similar companies. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by understanding the onboarding process inside out. Brush up on KYC/KYB procedures and think of ways you can improve customer experiences. Show us that you’re not just a fit for the role, but that you can bring fresh ideas to the table!
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with customers and internal teams, being clear and friendly is key. Try mock interviews with friends or use online platforms to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team and making a difference in the fintech world.
We think you need these skills to ace Operations Onboarding Analyst (Part Time)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Onboarding Analyst role. Highlight your experience in fintech and onboarding processes, as well as any relevant KYC/KYB knowledge. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—give us examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a process-driven mindset and a knack for improving customer experiences.
Communicate Clearly:Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and keep it professional yet friendly. We appreciate a positive tone that shows your enthusiasm for the position!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive—just like we like our candidates to be!
How to prepare for a job interview at Crezco Limited
✨Know Your Onboarding Processes
Familiarise yourself with the onboarding processes, especially KYC/KYB procedures. Be ready to discuss how you’ve handled similar tasks in the past and any improvements you’ve implemented. This shows you understand the role and can contribute from day one.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you resolved them. Highlight your process-driven mindset and how it led to operational excellence. This will demonstrate your ability to think critically and improve processes.
✨Communicate Clearly and Positively
Practice articulating your thoughts clearly and positively. Since communication is key in this role, ensure you convey your ideas effectively during the interview. A friendly and optimistic attitude can make a great impression!
✨Demonstrate Customer Empathy
Be prepared to discuss how you prioritise customer experience in your work. Share specific instances where you went above and beyond to ensure customer satisfaction. This aligns perfectly with the company’s mission to enhance user experiences.
