At a Glance
- Tasks: Help new customers onboard smoothly and improve our processes for a top-notch experience.
- Company: Join a dynamic fintech startup focused on making B2B payments easy for SMEs.
- Benefits: Enjoy flexible working, health insurance, and company retreats.
- Other info: Be part of a creative team that values improvement and innovation.
- Why this job: Make a real impact in customer satisfaction and operational excellence.
- Qualifications: Experience in fintech or customer onboarding with strong communication skills.
The predicted salary is between 15 - 20 £ per hour.
Location: London
Type: Part Time
Our mission is to make B2B payments easy for SMEs. We are not a workflow tool; we have created an API to empower platforms to embed payments within their solutions. We help these platforms become super apps, increasing convenience and productivity for the end user. Being relentlessly focused on the customer and the problem, we aim to increase convenience, productivity, and make inefficient markets efficient.
About the role:
Our Operations team sits at the heart of Crezco’s customer experience. As an Onboarding Analyst, you’ll play a key role in ensuring new customers are seamlessly integrated into our platform balancing speed, accuracy and compliance. In a lean and high performing fintech team, you'll also contribute across functions including Customer Support and Payment Operations, gaining exposure to the full lifecycle of customer engagement. You will therefore be key in helping our Support and Payments teams with ongoing customer engagement and product utilisation.
You’ll be responsible for driving operational excellence in our processes, collaborating closely with peers to continuously improve how we bring customers onboard and support them. Your work will directly impact customer satisfaction, operational scalability, and our ability to grow in a regulated environment.
- Own the end-to-end onboarding process for new customers, ensuring an efficient setup and a first-class user experience.
- Conduct onboarding checks, including KYC/KYB and other regulatory verifications, in line with our financial compliance requirements.
- Identify and implement process improvements to improve the onboarding experience and support Crezco’s scalability.
- Act as a key point of contact for onboarding-related queries from customers and internal teams.
- Support reconciliation and reporting requirements.
What you will need to be successful:
- Experience in a fintech, financial services, or regulated environment.
- Experience with onboarding processes, KYC/KYB procedures, and/or customer lifecycle management.
- Experience building and maintaining efficient processes and procedures.
- Strong problem-solving skills with a process-driven mindset.
- Excellent communication skills (written, verbal, and interpersonal).
- Ability to manage multiple tasks and priorities in a fast-moving start-up environment.
- Attention to detail and commitment to delivering a seamless customer experience.
- Pro-active, a self-starter who sees things through to the end (highly organised).
- Has significant customer empathy.
- Comfortable working independently and collaboratively.
- Understands and values great products and user experiences.
- Clear communicator, positive, friendly and optimistic.
- Celebrates team successes.
- Wants to work in a start-up.
Crezco has a culture of intellectual creativity, problem solving, strong execution and customer awareness. We are an entrepreneurial team looking for spirited leaders who want to make a difference, take ownership, and help foster a positive and world-class technology driven company. Nothing is perfect, but we look to make constant improvements to ourselves, the lives of others, and our products, solutions and processes day-by-day.
Access to company pension and health insurance plans.
Flexible working: work from home or our London office.
Company retreats and strategic off-sites.
A role-based interview with the Compliance Manager and another team member. Second interview with the Customer Operations Director and an additional member of the leadership team.
Operations Onboarding Analyst (Part Time) in London employer: Crezco Limited
Crezco is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for those looking to thrive in the fintech sector. With flexible working options from home or our London office, along with access to health insurance and pension plans, we ensure our team members feel valued and supported. Join us to be part of a dynamic team that celebrates creativity and problem-solving while making a meaningful impact on B2B payments for SMEs.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Onboarding Analyst (Part Time) in London
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Crezco Limited often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Crezco Limited.
We think you need these skills to ace Operations Onboarding Analyst (Part Time) in London
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Crezco Limited and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Crezco Limited. A little light-heartedness can go a long way!
How to prepare for a job interview at Crezco Limited
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
