At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join a vibrant hotel team at Crewe Hall Hotel & Spa.
- Benefits: Enjoy free gym membership, discounts, training support, and more!
- Other info: Work in a stunning 4-star hotel with excellent career growth opportunities.
- Why this job: Perfect for those who love customer service and thrive in a dynamic environment.
- Qualifications: Passion for people, experience in customer service, and strong multitasking skills.
The predicted salary is between 34200 - 41800 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Curious to find out more? Crewe Hall Hotel & Spa is located just outside Crewe and is a 4*, 117-bedroom property. Our hotel has the Brasserie restaurant and terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, two tennis courts and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Crewe employer: Crewe Hall Hotel & Spa
Crewe Hall Hotel & Spa is an exceptional employer that prioritises the well-being and professional growth of its staff. With a vibrant work culture that encourages collaboration and innovation, employees benefit from ongoing training opportunities and a supportive environment. Located in a stunning setting, the hotel offers unique advantages such as access to state-of-the-art facilities and the chance to make a meaningful impact on guests' wellness journeys.
