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- Tasks: Administer warranty records, manage claims, and support the Aftersales team.
- Company: Join Swansway Group, a family-run business with a caring culture.
- Benefits: Enjoy increasing holidays, birthday off, pension scheme, and discounts for family and friends.
- Why this job: Be part of a supportive family atmosphere while making a real impact.
- Qualifications: Previous warranty administration experience and strong communication skills required.
- Other info: Flexible working patterns and excellent career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
The opportunity We are currently looking for a Warranty Administrator to join our team. Reporting into the Aftersales Manager you will be working with the Aftersales team and workshop to ensure our warranty records are correctly administered and maintained. It will be your responsibility to ensure that all warranty submissions including credits, claims, rejections and goodwill gestures are correctly administered and the correct processes have been followed. You will do checks on all warranty related correspondence and paperwork as well as ensuring the computerised system is kept up to date. Working closely with frontline staff you will give regular support and guidance for warranty work that is carried out and you will be looking for ways to continually improve processes and systems. You will be organised and be ready to be audited at any time.
More about the role:
- Completing all warranty claims
- Providing feedback to frontline service teams
- Ensuring all work is up to date and audit ready
- Working with the Aftersales Manager on claims validity
- Reconciling of all records
More about you:
- Previous Warranty Administration experience
- Experience of working within a dealership
- Excellent attention to detail
- Experience of managing your own workload
- Strong communication skills both written and verbal
- Excellent organisation and time keeping skills
Benefits of working for Swansway Group:
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Warranty Administrator employer: Crewe Audi
Contact Detail:
Crewe Audi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Swansway. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Swansway’s values and recent news. Show us you’re not just another candidate but someone who genuinely cares about being part of our family.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your communication skills and how you can demonstrate your attention to detail – super important for a Warranty Administrator!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in our minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Administrator role. Highlight your previous warranty administration experience and any relevant skills that match the job description. We want to see how you fit into our family!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our values. Remember, we love a caring and honest approach!
Show Off Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to keep things audit-ready!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Join our Swansway family today!
How to prepare for a job interview at Crewe Audi
✨Know Your Warranty Basics
Before the interview, brush up on your knowledge of warranty processes and terminology. Familiarise yourself with common claims, rejections, and goodwill gestures. This will show that you understand the role and can hit the ground running.
✨Showcase Your Attention to Detail
Since this role requires excellent attention to detail, prepare examples from your previous experience where your meticulousness made a difference. Be ready to discuss how you ensure accuracy in paperwork and records.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with explaining warranty processes.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage your workload and stay organised. Share specific tools or methods you use to keep track of tasks and ensure everything is audit-ready. This will highlight your ability to thrive in a busy environment.