Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring their success and satisfaction with our products.
- Company: Join a dynamic team that values innovation and inclusivity.
- Benefits: Enjoy flexible work options, career growth, and a fun, supportive culture.
- Why this job: Make a real impact while building strong relationships with customers.
- Qualifications: 3+ years in customer success or account management; strong communication skills required.
- Other info: Work from anywhere and achieve a great work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize customer satisfaction, retention, and growth.
Job Responsibilities
- Customer Relationship Management: Serve as the primary contact for onboarding, training, and ongoing support for customers. Build strong relationships with customers to understand their goals and ensure their success.
- Onboarding & Training: Guide new customers through the onboarding process to ensure a smooth implementation of our product/service. Conduct product demonstrations and training sessions tailored to customer needs.
- Customer Retention & Growth: Proactively monitor customer health and engagement, identifying risks and opportunities for expansion. Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities.
- Support & Issue Resolution: Act as the customer's advocate within the organization to resolve issues promptly. Coordinate with technical and product teams to address customer feedback and improve user experience.
- Performance Metrics & Reporting: Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction. Provide regular reports and insights to management on customer trends and areas for improvement.
Requirements
- 3+ years of experience in customer success, account management, or a related field.
- Experience in the SaaS, e-commerce, or finance industry is a plus.
- Strong interpersonal and communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
- Ability to analyze data to make informed decisions.
- A customer-first mindset with a passion for helping others succeed.
Minimum Technical and Work Environment Requirements
- Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage.
- Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM.
- Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions. A functioning webcam. A noise-canceling USB headset. A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
Customer Success Manager (UK) employer: CrewBloom
Contact Detail:
CrewBloom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (UK)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common CSM scenarios. Think about how you'd handle onboarding or resolving customer issues. We want you to show off your problem-solving skills and customer-first mindset!
✨Tip Number 3
Research the company culture and values. When you know what they stand for, you can tailor your responses to show you're a perfect fit. Plus, it’ll help you ask insightful questions during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Manager (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, account management, or related fields, and show us how you can help our clients achieve their goals.
Show Off Your Skills: We want to see your strong interpersonal and communication skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully resolved issues or built relationships with customers.
Be Data-Driven: Since we value data analysis, mention any experience you have with tracking performance metrics like NPS or churn rate. Show us how you've used data to make informed decisions that improved customer satisfaction.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can't wait to hear from you!
How to prepare for a job interview at CrewBloom
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success management. Understand how to build relationships, drive customer satisfaction, and identify growth opportunities. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you would handle specific customer situations. Think of examples from your past experience where you've successfully onboarded clients or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with Relevant Tools
Since proficiency in CRM software is a must, make sure you're comfortable discussing tools like Salesforce or HubSpot. If you have experience with customer success platforms like Gainsight or Totango, be ready to share how you've used them to enhance customer relationships.
✨Show Your Passion for Customer Success
During the interview, convey your genuine enthusiasm for helping customers succeed. Share stories that highlight your customer-first mindset and problem-solving skills. This will resonate well with the interviewers and demonstrate that you align with their values.
