At a Glance
- Tasks: Provide top-notch IT support and resolve hardware/software issues in a dynamic environment.
- Company: Crew Clothing, a brand that celebrates British style and teamwork.
- Benefits: Staff discounts, uniform allowance, pension scheme, and career development opportunities.
- Other info: Enjoy a collaborative culture with opportunities for growth and learning.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Passion for IT, problem-solving skills, and experience in Windows support.
The predicted salary is between 36000 - 44000 £ per year.
- Service Desk Analyst
- Full-time (4 days in office, 1 day from home)
Kingston-Upon-Thames
At Crew Clothing, we believe clothes are about so much more than “just clothes”.
Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style.
These are clothes for life’s best moments.
We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way.
From ’93 to now, people have been at the heart of everything we do.
It’s in our name – Crew.
Responsibilities
- Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment
- Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd partners where appropriate
- Management and support of all Mobile Devices, including Point of Sale Android tablets and i OS phones
- Managing support processes, including Starter/Leavers and Access Requests
- Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
- Administration of Active Directory and Microsoft 365 environments
- Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners
In order to be successful in this role you will need the following
Essential skills
- Desire to learn, with a genuine passion for all things IT
- Strong analytical and problem-solving skills
- Service focused with a desire to deliver outstanding standards of support
- Experience working in a Windows based support role
- Understanding of Active Directory, Exchange and Microsoft 365 products (including Share Point, One Drive and Teams)
- Excellent listening skills
- Takes ownership of issues and keeps all parties updated with regular progress reports
- Ability to work in an environment with changing priorities
- Action Orientated
- Highest level of integrity, honesty and trust
- Drive for results
Desirable skills
- Experience working with POS software
- Experience working with Microsoft Endpoint or similar technologies.
- Experience working with AV, Mail and Web filtering software.
What we can offer you
- Staff Discount
- Uniform allowance
- Pension scheme
- Refer a Friend scheme
- Training and career development
- Supportive and rewarding culture
Service Desk Analyst employer: Crew Clothing Head Office
At Crew Clothing, we pride ourselves on being an exceptional employer that values collaboration, creativity, and kindness. Located in the vibrant Kingston-on-Thames, our work culture fosters personal and professional growth, offering employees the chance to engage in meaningful projects while enjoying a supportive environment. With a focus on continuous improvement and innovation, we empower our team members to thrive and celebrate their successes as part of the Crew family.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crew Clothing Head Office. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crew Clothing Head Office before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crew Clothing Head Office:Your cover letter is your chance to shine! Tell us why you want to work at Crew Clothing Head Office specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crew Clothing Head Office!
How to prepare for a job interview at Crew Clothing Head Office
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
