At a Glance
- Tasks: Lead quality assurance and delivery planning for exciting tech projects.
- Company: Crew Clothing Company, a vibrant British lifestyle brand.
- Benefits: Competitive salary, flexible work options, and a chance to shape new systems.
- Other info: Join a small, dynamic team with excellent growth opportunities.
- Why this job: Be at the forefront of a tech transformation and make a real impact.
- Qualifications: Experience in QA or delivery coordination, strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
QA & Delivery Planner Kingston-on-Thames (4 days in office, 1 WFH day) – 37.5 hours per week.
Crew Clothing Company is a British lifestyle brand operating across four brands — Crew Clothing, Pringle of Scotland, Saltrock and Ben Sherman — with 130+ Crew stores, a growing digital channel and an omnichannel customer experience. We are in the middle of a significant technology transformation: a new eCommerce platform, a new third‑party logistics partner, and an upgrade to our ERP platform, all running concurrently and targeting delivery before the end of 2027.
Our IT team is small and highly capable. We are building an internal integration function that will own how all our systems connect — and this role is at the foundation of that team.
Purpose of the role
Crew Clothing is building a new internal integration team to own how our systems connect. As QA and Delivery Planner, you will be the person who makes sure we deliver well — that requirements are tested, releases are controlled, and commercial decisions are never made on untested work. This is a dual role: part structured quality assurance, part delivery planning. You will own the testing process for integration work across three major programmes — our eCommerce platform, a new warehouse platform, and our new ERP platform — and you will run the team's sprint cadence, keeping delivery on track and surfacing risks early. This is a new capability for the integration team. You will define how we test and how we deliver, not inherit someone else's approach.
What it involves
- Own the integration testing plan across all active programmes — defining test cases, acceptance criteria and sign‑off processes for each integration.
- Lead OMS (Order Management System) UAT — working with business stakeholders to ensure our eCommerce OMS meets all agreed requirements before go‑live.
- Run the integration team's sprint cadence — planning fortnightly sprints, tracking progress against the delivery plan, and raising blockers early.
- Produce and maintain the delivery plan — keeping a clear view of what is built, what is being tested, and what is outstanding across all programmes.
- Own the go/no‑go recommendation at each integration release milestone — providing a clear quality assessment before any system goes live.
- Manage the integration requirements backlog — working with the Technical Lead and business stakeholders to keep requirements prioritised and up to date.
- Produce clear, concise status reporting for the Programme Lead and IT Director — flagging risks, blockers and progress in plain language.
- Coordinate with third‑party delivery partners (our eCommerce delivery partner, our ERP delivery partner, our logistics partner) on integration testing schedules and shared test environments.
Key Skills & Experience
- Proven experience in a QA, test management or delivery coordination role within a technology programme.
- Experience writing test plans, test cases and acceptance criteria for API or system integrations.
- Comfortable running sprint ceremonies — planning sessions, stand‑ups, retrospectives — in an agile or hybrid delivery environment.
- Strong organisational skills — you track everything, chase everything, and nothing falls through the gap.
- Excellent communication skills — you can summarise complex technical delivery status in plain language for a non‑technical audience.
- Experience working on eCommerce, ERP or logistics programmes is a strong advantage.
- A collaborative, methodical approach — you work well with developers, business stakeholders and external partners.
- Familiarity with test management tools (Azure DevOps, Jira, or similar) is beneficial.
If successful, you will join a small integration team led by a Technical Lead, alongside an Integration Developer. The team sits within the wider Crew Clothing IT function, reporting to the Director of Technology through the Technical Lead. Your work will touch three major concurrent programmes — our eCommerce platform, a new warehouse partner, and our new ERP platform. The integration team is building something new: internal ownership of how Crew's systems connect, rather than reliance on external partners. Your role ensures we deliver that reliably and without risk to the business.
Compensation: Competitive salary.
StudySmarter Expert Advice🤫
We think this is how you could land QA Leader
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Crew Clothing Head Office values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Crew Clothing Head Office might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Crew Clothing Head Office!
✨Direct Apply to Crew Clothing Head Office
Let's not forget to apply directly through the Crew Clothing Head Office website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace QA Leader
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Crew Clothing Head Office.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Crew Clothing Head Office. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Crew Clothing Head Office
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
