At a Glance
- Tasks: Provide IT support for hardware, software, and applications in a dynamic environment.
- Company: Crew Clothing, a brand that celebrates British style and community spirit.
- Benefits: Staff discount, uniform allowance, pension scheme, and career development opportunities.
- Other info: Enjoy a collaborative culture with opportunities for growth and learning.
- Why this job: Join a supportive team and make a real impact in the world of IT.
- Qualifications: Passion for IT, strong problem-solving skills, and experience in Windows support.
The predicted salary is between 36000 - 44000 £ per year.
- Service Desk Analyst
- Full-time (4 days in office, 1 day from home)
Kingston-Upon-Thames
At Crew Clothing, we believe clothes are about so much more than “just clothes”.
Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style.
These are clothes for life’s best moments.
We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way.
From ’93 to now, people have been at the heart of everything we do.
It’s in our name – Crew.
Responsibilities
- Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment
- Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd partners where appropriate
- Management and support of all Mobile Devices, including Point of Sale Android tablets and i OS phones
- Managing support processes, including Starter/Leavers and Access Requests
- Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
- Administration of Active Directory and Microsoft 365 environments
- Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners
In order to be successful in this role you will need the following
Essential skills
- Desire to learn, with a genuine passion for all things IT
- Strong analytical and problem-solving skills
- Service focused with a desire to deliver outstanding standards of support
- Experience working in a Windows based support role
- Understanding of Active Directory, Exchange and Microsoft 365 products (including Share Point, One Drive and Teams)
- Excellent listening skills
- Takes ownership of issues and keeps all parties updated with regular progress reports
- Ability to work in an environment with changing priorities
- Action Orientated
- Highest level of integrity, honesty and trust
- Drive for results
Desirable skills
- Experience working with POS software
- Experience working with Microsoft Endpoint or similar technologies.
- Experience working with AV, Mail and Web filtering software.
What we can offer you
- Staff Discount
- Uniform allowance
- Pension scheme
- Refer a Friend scheme
- Training and career development
- Supportive and rewarding culture
Technology Service Desk Analyst in Kingston upon Thames employer: Crew Clothing Head Office
At Crew Clothing, we pride ourselves on being an exceptional employer that values collaboration, creativity, and kindness. Located in the vibrant Kingston-on-Thames, our work culture fosters personal and professional growth, offering employees the chance to engage in meaningful projects while enjoying a supportive environment. With a focus on continuous improvement and innovation, we empower our team members to thrive and celebrate their successes as part of the Crew family.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Service Desk Analyst in Kingston upon Thames
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Crew Clothing Head Office values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Crew Clothing Head Office might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Crew Clothing Head Office!
✨Direct Apply to Crew Clothing Head Office
Let's not forget to apply directly through the Crew Clothing Head Office website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Service Desk Analyst in Kingston upon Thames
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Crew Clothing Head Office.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Crew Clothing Head Office. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Crew Clothing Head Office
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
