At a Glance
- Tasks: Lead the implementation of a Shopify eCommerce platform in a fashion retail setting.
- Company: Dynamic fashion retailer focused on innovative omnichannel experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and career advancement.
- Why this job: Be at the forefront of transforming retail with cutting-edge technology and customer experience.
- Qualifications: Experience as a Business Analyst in eCommerce and knowledge of Shopify integrations.
The predicted salary is between 45000 - 55000 £ per year.
The Shopify / Omnichannel Business Analyst will play a critical role in the end-to-end implementation of a new Shopify-based eCommerce platform within a fashion retail environment. The role focuses on ensuring seamless integration with existing enterprise systems—including Order Management System (OMS), Product Information Management (PIM), and Stock/Inventory Management systems—while enabling a best-in-class omnichannel customer experience. This role bridges business stakeholders and technical teams, ensuring requirements are clearly defined, validated, and delivered in alignment with strategic objectives.
Key Responsibilities
- Business Analysis & Requirements Gathering
- Shopify Platform Implementation
- Omnichannel & Systems Integration
- Data & Process Integrity
- Testing & Quality Assurance
- Stakeholder Management & Communication
- Change Management & Adoption
Key Deliverables
- User stories and backlog (Agile)
- Process maps (as-is / to-be)
- Data mapping and integration specifications
- Test scripts and UAT coordination
- Post-implementation review and optimisation recommendations
Required Skills & Experience
Essential
- Proven experience as a Business Analyst in eCommerce or Omnichannel retail
- Hands‑on experience with Shopify implementations, ideally multi‑brand
- Strong knowledge of: OMS, PIM, IMS and CSM
- Experience designing and supporting system integrations (APIs, middleware)
- Strong understanding of fashion retail processes: Seasonal merchandising, SKU/variant complexity (size, colour), Promotions and markdowns
- Agile delivery experience, leading sprint planning
- Strong analytical, documentation, and stakeholder engagement skills
Desirable
- Experience with omnichannel capabilities: Click & Collect / BOPIS, Ship‑from‑store, Endless aisle
- Knowledge of integration platforms (e.g., Azure Integration Services)
- Exposure to headless commerce or composable architecture
- SQL or data analysis experience
- Experience migrating from legacy eCommerce platforms
Key Competencies
- Strong problem‑solving and critical thinking
- Excellent communication and stakeholder management
- High attention to detail (especially data and integration accuracy)
- Ability to manage multiple workstreams in a fast‑paced environment
- Commercial awareness within fashion retail
KPIs / Success Measures
- Successful delivery of Shopify platform implementation
- Seamless integration with OMS, PIM, and Stock systems
- Minimal disruption during go‑live and transition
- Improved customer experience metrics (conversion, availability accuracy)
- Reduction in order/inventory errors
- Stakeholder satisfaction
This role is pivotal in ensuring that Shopify is not just implemented, but fully embedded within a fashion retailer’s broader technology ecosystem. Success depends on delivering seamless integration, accurate data flows, and cohesive omnichannel experiences that enhance both customer satisfaction and operational efficiency. If you have proven experience in this domain, then please do apply!
Shopify Business Analyst in Kingston upon Thames employer: Crew Clothing Head Office
As a Shopify Business Analyst at our Kingston-on-Thames location, you will join a dynamic team dedicated to transforming the fashion retail landscape through innovative eCommerce solutions. We pride ourselves on fostering a collaborative work culture that values employee growth, offering opportunities for professional development and hands-on experience with cutting-edge technologies. With a flexible working arrangement and a commitment to excellence, we ensure that our employees thrive in a supportive environment while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Shopify Business Analyst in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail and eCommerce space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to Shopify and omnichannel strategies. We recommend doing mock interviews with friends or using online platforms. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your skills through a portfolio! If you've worked on any Shopify implementations or relevant projects, gather them together. A well-organised portfolio can really set you apart and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Shopify Business Analyst in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Shopify Business Analyst. Highlight your experience with eCommerce, especially any hands-on work with Shopify and omnichannel retail. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention specific projects or achievements that relate to the key responsibilities outlined in the job description.
Showcase Your Analytical Skills:As a Business Analyst, your analytical prowess is key. In your application, include examples of how you've successfully gathered requirements, created user stories, or managed data integrity in past roles. We love seeing those problem-solving skills in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Crew Clothing Head Office
✨Know Your Shopify Inside Out
Make sure you brush up on your Shopify knowledge before the interview. Understand its features, especially in relation to eCommerce and omnichannel retail. Be ready to discuss how you've successfully implemented Shopify in past roles and how it integrates with systems like OMS and PIM.
✨Showcase Your Analytical Skills
As a Business Analyst, your analytical skills are crucial. Prepare examples of how you've gathered requirements and created user stories in an Agile environment. Highlight your experience with data mapping and integration specifications, as these will be key in demonstrating your fit for the role.
✨Communicate Like a Pro
Effective communication is vital in this role. Practice articulating complex ideas simply and clearly. Be prepared to discuss how you've managed stakeholder expectations and facilitated discussions between technical teams and business stakeholders in previous projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced during system integrations or platform implementations and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
