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- Tasks: Provide top-notch technical support and manage IT incidents for a dynamic team.
- Company: Crew Clothing, a brand that celebrates British style and teamwork.
- Benefits: Staff discounts, uniform allowance, pension scheme, and career development opportunities.
- Why this job: Join a supportive culture where your passion for IT can truly shine.
- Qualifications: Experience in technical support with strong problem-solving skills.
- Other info: Exciting opportunities for growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.
Purpose of the role: We are looking for a Senior Service Desk Analyst with a wealth of experience to be the first escalation point when it comes to Technical Support. The Service Desk Lead will bring to the team a great technical knowledge and understanding to provide strong support with a number of hardware and software issues, physical or remote. This role will report into the IT Operations Manager.
Responsibilities:
- Provide user support related to Hardware, Software and Application issues in Windows/Mac environment, and support other analysts with development in this area.
- Manage and resolve more serious IT Support incidents, working with 3rd partners where appropriate.
- Management and support of all Mobile Devices, including Point of Sale Android tablets and iOS phones.
- Managing support processes, including Starter/Leavers and Access Requests.
- Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
- Administration of Active Directory and Microsoft 365 environments.
- Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners.
In order to be successful in this role you will need the following:
Essential skills:
- Desire to grow within the technical support space, with a genuine passion for all things IT.
- Strong analytical and problem-solving skills.
- Service focused with a desire to deliver outstanding standards of support.
- Experience working in a Windows based support role.
- Understanding of Active Directory, Exchange and Microsoft 365 products (including SharePoint, OneDrive and Teams).
- Excellent listening skills.
- Takes ownership of issues and keeps all parties updated with regular progress reports.
- Ability to work in an environment with changing priorities.
- Action Orientated.
- Highest level of integrity, honesty and trust.
- Drive for results.
Desirable skills:
- Experience working with POS software.
- Experience working with Microsoft Endpoint or similar technologies.
- Experience working with AV, Mail and Web filtering software.
What we can offer you:
- Staff Discount.
- Uniform allowance.
- Pension scheme.
- Refer a Friend scheme.
- Training and career development.
- Supportive and rewarding culture.
Senior Service Desk Analyst in Kingston upon Thames employer: Crew Clothing Head Office
Contact Detail:
Crew Clothing Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work at Crew Clothing or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of Active Directory, Microsoft 365, and other relevant tools. We want you to shine when discussing your experience with hardware and software issues!
✨Tip Number 3
Show your passion for IT during interviews! Share examples of how you've tackled complex problems or improved support processes in previous roles. This will demonstrate your service-focused mindset and analytical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Crew family.
We think you need these skills to ace Senior Service Desk Analyst in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Service Desk Analyst role. Highlight your technical knowledge, problem-solving abilities, and any relevant experience with Windows/Mac environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Share specific examples of how you've tackled challenges in previous roles to show us what you bring to the table.
Showcase Your Soft Skills: Don’t forget to mention your service-focused attitude and excellent communication skills. We value collaboration and kindness, so let us know how you’ve worked well with others in past experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Crew Clothing Head Office
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Mac environments, and Active Directory. Be ready to discuss specific hardware and software issues you've resolved in the past, as this will show your depth of experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT support incidents. Think about times when you had to manage escalations or work with third-party partners. This will demonstrate your analytical skills and ability to take ownership of issues.
✨Emphasise Your Service Focus
Crew Clothing values outstanding customer support, so be sure to highlight your service-oriented mindset. Share stories that illustrate your commitment to delivering high standards of support and how you keep users informed throughout the process.
✨Be Ready for Changing Priorities
In a dynamic environment, adaptability is key. Prepare to discuss how you've successfully managed shifting priorities in previous roles. This will show that you're action-oriented and can thrive under pressure, which is crucial for a Senior Service Desk Analyst.
