Customer Service Manager Braunton Full-Time Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website, and the business continues to grow. Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble. Purpose of the role: As a Customer Services Manager, you will play a key role in supporting the Customer Service team by ensuring the effective management of day-to-day operations, communication, and performance oversight. You will be responsible for monitoring team output across multiple brands, maintaining service levels, onboarding and training new team members, and supporting continuous improvements in the customer journey. This role requires strong organisational skills, the ability to motivate and lead a team, and a proactive approach to identifying and resolving operational challenges. You will work closely with various departments across the business and play a vital role in enhancing the overall customer experience through quality assurance, performance reporting, and platform optimisation. Key Responsibilities: Customer Services Team Support Oversee day-to-day performance of the Customer Service team across multiple brands, ensuring service levels (SLAs) are consistently met. Conduct regular quality assurance checks across all written and verbal customer interactions, ensuring high standards of service delivery. Support the ongoing improvement of the customer journey through data-led insights, feedback loops, and collaboration with other departments. Manage and enhance customer communication via social media channels, ensuring alignment with brand tone and messaging in partnership with the Brand Team. Onboard new team members, delivering effective induction and training aligned with brand expectations and service standards. Contribute to the development of customer service processes, knowledge bases, and tools (e.g. Zendesk) to streamline workflows and improve the customer experience. Identify and escalation operational issues impacting customers, providing clear, solution-focused feedback to stakeholders. Managing
Customer Service Manager employer: Crew Clothing Head Office
Crew Clothing Company is an excellent employer, offering a vibrant work culture in the heart of Kingston-on-Thames. With a focus on employee growth and development, team members enjoy opportunities to engage in exciting marketing campaigns and local activations that truly reflect our brand values. The hybrid working model allows for flexibility while fostering collaboration and creativity within the team.
