At a Glance
- Tasks: Drive online sales and manage partnerships with major retailers like M&S and John Lewis.
- Company: Join Crew, a company passionate about exceptional service and teamwork.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with strong career development potential.
- Why this job: Make a real impact in eCommerce while collaborating with top brands.
- Qualifications: Experience in online concessions or eCommerce trading is essential.
The predicted salary is between 40000 - 50000 £ per year.
Full-Time (4 days in office, 1 from home) 37.5 hours
From ’93 to now, people have been at the heart of everything we do. It's in our name – Crew. With a passion for exceptional service and a love for the product, our team is dedicated to offering the best customer experience – nothing is too much trouble.
Purpose of the role:
Our Ecommerce team is looking for an experienced Group Online Concessions Manager to drive the performance and strategic growth of our third-party partnerships, including M&S, Next, and John Lewis. In this role, you will own the end-to-end management of our online concessions, delivering sales and profit targets, optimising stock and product visibility, and ensuring best-in-class brand representation across Crew Clothing and Ben Sherman. You will also play a key role in identifying and onboarding new concession partners, supporting the continued expansion of our channel.
Reporting to the Ecommerce Director, this is a fast-paced, highly commercial role with significant cross-functional exposure and responsibility.
Trading & Performance
- Own day-to-day trading across concession partners to deliver sales, profit, and margin targets
- Analyse performance data, identify opportunities, and implement actions to drive sales and profit growth
- Manage pricing, promotional activity, and margin optimisation across partner channels
- Produce weekly and monthly trade reports, presenting insights and recommendations to senior stakeholders
- Manage the end-to-end product setup process in line with critical path timelines
- Ensure all products are accurately set up, go live on time, and meet partner requirements
- Build strong cross-functional relationships (Buying, Merchandising, Marketing, Finance, Customer Service, IT) to resolve issues and enhance performance
Stock & Operations
- Manage stock flow across partners, including allocations, replenishment, and transfers
- Monitor availability and take proactive action to minimise lost sales
- Work closely with Merchandising to optimise stock levels based on trading performance
- Review and manage returns (RTBs) with partners, identifying opportunities for improvement
Partner Management
- Build and maintain strong relationships with key concession partners
- Lead regular trade meetings, presenting performance and growth plans
- Act as the primary point of contact for partner queries and issue resolution
- Ensure partner SLAs and operational requirements are consistently met
- Oversee and manage partner contracts, ensuring compliance with agreed commercial terms, trading agreements, and promotional commitments
- Identify opportunities to improve commercial terms and renegotiate where appropriate to support business objectives
- Manage the P&L for each partner, driving profitability through sales growth, cost control, and margin optimisation
Site & Brand Management
- Ensure all partner sites reflect the brands at a premium standard
- Conduct regular site audits to maintain product accuracy, content quality, and merchandising standards
- Monitor and optimise product ranking, search visibility, and conversion performance
- Work with partners to resolve issues and continuously improve the customer journey
Range Planning
- Collaborate with Buying and Merchandising teams to define seasonal assortments by partner
- Optimise product ranges based on performance, customer behaviour, and market trends
- Own sales and stock forecasting, including phasing and logistics planning for each partner
Onboarding New Concessions
- Support the identification and evaluation of new concession opportunities (UK and international)
- Contribute to building business cases, including sales forecasts and P&L projections
- Lead the onboarding of new partners, ensuring a smooth and successful launch
- Coordinate across internal teams (Merchandising, Marketing, IT, Logistics) to ensure readiness
Team & Leadership
- Act as a senior member of the Ecommerce team, supporting the Ecommerce Director
- Deputise in meetings and contribute to strategic decision-making
- Influence and support junior team members, sharing best practice and driving continuous improvement
- Collaborate closely with the Ecommerce Trading Manager, Content Manager and Digital Marketing Manager to maximise overall ecommerce performance
Marketing & Promotions
- Partner with Marketing to plan and execute campaigns and promotional activity across concessions.
- Submit and manage promotional activity in line with partner requirements and deadlines
- Analyse campaign performance and optimise future activity
- Identify opportunities to improve product visibility, traffic, and conversion across partner sites
- Manage promotional budgets and performance tracking.
Key Skills & Experience
- Proven experience in an Online Concessions or similar ecommerce trading role
- Strong commercial acumen with ownership of sales and profit performance
- Experience managing partner platforms (e.g. Next, M&S, John Lewis or similar)
- Strong analytical skills, with the ability to interpret data and translate insights into action
- Advanced Excel skills are essential; experience with analytics tools (e.g. Google Analytics, BI platforms) is desirable
- Excellent organisational skills and ability to manage multiple priorities in a fast-paced environment
- High attention to detail with a proactive, solution-focused mindset
- Strong communication and stakeholder management skills
- Self-motivated, adaptable, and collaborative, with a hands-on approach
Success Measures
- Delivery of sales, profit, and margin targets across concession partners
- Improved stock availability and reduced lost sales
- Growth in product visibility, traffic, and conversion rates
- Successful onboarding and performance of new concession partners
- Strong partner relationships and operational excellence
Compensation: Competitive salary
Online Concession Manager in London employer: Crew Clothing Head Office - E-Commerce
At Crew Clothing, we pride ourselves on fostering a vibrant work culture where our employees are at the heart of everything we do. As an Online Concession Manager, you will benefit from a supportive environment that encourages professional growth and collaboration across teams, all while enjoying a flexible work arrangement of four days in the office and one from home. With competitive compensation and opportunities to drive strategic partnerships with renowned brands, this role offers a meaningful career path in a dynamic and fast-paced ecommerce landscape.
Contact Details:
Crew Clothing Head Office - E-Commerce Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Online Concession Manager in London
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✨Attend E-commerce Events and Conferences
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We think you need these skills to ace Online Concession Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Crew Clothing Head Office - E-Commerce, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Crew Clothing Head Office - E-Commerce. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Crew Clothing Head Office - E-Commerce
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Crew Clothing Head Office - E-Commerce uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
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✨Engage in a Conversational Style
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