At a Glance
- Tasks: Lead the implementation of a Shopify eCommerce platform in a fashion retail setting.
- Company: Dynamic fashion retailer focused on innovative omnichannel experiences.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Join a fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be at the forefront of eCommerce transformation and enhance customer experiences.
- Qualifications: Experience in eCommerce, particularly with Shopify and systems integration.
The predicted salary is between 50000 - 60000 £ per year.
The Shopify / Omnichannel Business Analyst will play a critical role in the end-to-end implementation of a new Shopify-based eCommerce platform within a fashion retail environment. The role focuses on ensuring seamless integration with existing enterprise systems—including Order Management System (OMS), Product Information Management (PIM), and Stock/Inventory Management systems—while enabling a best-in-class omnichannel customer experience.
This role bridges business stakeholders and technical teams, ensuring requirements are clearly defined, validated, and delivered in alignment with strategic objectives.
Key Responsibilities- Business Analysis & Requirements Gathering
- Shopify Platform Implementation
- Omnichannel & Systems Integration
- Data & Process Integrity
- Testing & Quality Assurance
- Stakeholder Management & Communication
- Change Management & Adoption
- User stories and backlog (Agile)
- Process maps (as-is / to-be)
- Data mapping and integration specifications
- Test scripts and UAT coordination
- Post-implementation review and optimisation recommendations
- Proven experience as a Business Analyst in eCommerce or Omnichannel retail
- Hands-on experience with Shopify implementations, ideally multi-brand
- Strong knowledge of: OMS, PIM, IMS and CSM
- Experience designing and supporting system integrations (APIs, middleware)
- Strong understanding of fashion retail processes:
- Seasonal merchandising
- SKU/variant complexity (size, colour)
- Promotions and markdowns
- Agile delivery experience, leading sprint planning
- Strong analytical, documentation, and stakeholder engagement skills
- Experience with omnichannel capabilities: Click & Collect / BOPIS, Ship-from-store, Endless aisle
- Knowledge of integration platforms (e.g., Azure Integration Services)
- Exposure to headless commerce or composable architecture
- SQL or data analysis experience
- Experience migrating from legacy eCommerce platforms
- Strong problem-solving and critical thinking
- Excellent communication and stakeholder management
- High attention to detail (especially data and integration accuracy)
- Ability to manage multiple workstreams in a fast-paced environment
- Commercial awareness within fashion retail
- Successful delivery of Shopify platform implementation
- Seamless integration with OMS, PIM, and Stock systems
- Minimal disruption during go-live and transition
- Improved customer experience metrics (conversion, availability accuracy)
- Reduction in order/inventory errors
- Stakeholder satisfaction
This role is pivotal in ensuring that Shopify is not just implemented, but fully embedded within a fashion retailer’s broader technology ecosystem. Success depends on delivering seamless integration, accurate data flows, and cohesive omnichannel experiences that enhance both customer satisfaction and operational efficiency. If you have proven experience in this domain, then please do apply!
Shopify Omnichannel BA – Systems Integration Expert employer: Crew Clothing Company
As a leading player in the fashion retail sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Kingston-on-Thames location offers a collaborative environment where innovative ideas are encouraged, and employees benefit from flexible working arrangements, including one day from home each week. Join us to be part of a team that values your contributions and is committed to delivering exceptional omnichannel experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Shopify Omnichannel BA – Systems Integration Expert
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Crew Clothing Company are looking for when hiring for a Shopify Omnichannel BA – Systems Integration Expert.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Crew Clothing Company for the Shopify Omnichannel BA – Systems Integration Expert, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Crew Clothing Company as a Shopify Omnichannel BA – Systems Integration Expert, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Crew Clothing Company’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Shopify Omnichannel BA – Systems Integration Expert.
We think you need these skills to ace Shopify Omnichannel BA – Systems Integration Expert
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Crew Clothing Company, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Crew Clothing Company's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Crew Clothing Company. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Crew Clothing Company
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Crew Clothing Company uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Crew Clothing Company. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
