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- Tasks: Lead retail teams, ensure effective communication, and manage store operations.
- Company: Join a dynamic fashion retail company focused on innovation and customer experience.
- Benefits: Enjoy staff discounts, uniform allowance, pension scheme, and career development opportunities.
- Why this job: Be part of a supportive culture that values your input and fosters growth.
- Qualifications: Experience in fashion retail, strong communication skills, and a proactive attitude required.
- Other info: Opportunity to lead exciting retail events and collaborate with various teams.
The predicted salary is between 36000 - 60000 £ per year.
The principal focus of this role is to lead and provide direct support to the wider retail teams, ensuring that communication to stores is effective and consistent. Responsibilities involve working with the senior retail team to clarify strategy and objectives and translate it into a clear and deliverable plan. The Retail Operations Manager will lead and motivate the team to deliver the plan, constantly reviewing objectives to ensure they are achieved, with a strong succession plan in place.
Responsibilities:
- Leading and facilitating Retail Projects, working in collaboration with key stakeholders across the business.
- Working closely with Customer Service teams to ensure all teams are aligned in delivering a first-class customer proposition.
- Driving and maintaining strong working relationships with 3rd party providers.
- Facilitating communication between stores and Head Office departments to educate and empower Retail colleagues.
- Maintaining Policies and Procedures, ensuring compliance across all sites.
- Ongoing troubleshooting within the Retail space to address day-to-day challenges within store operations.
- Collaborating with Store Development Team to deliver new store openings, relocations, and refits.
- Organising and leading key Retail Events throughout the year, including the Annual Peak Conference.
- Designing Retail Training to support project delivery skills development within the Retail space.
- Managing outbound Retail Communications and Direction to Prime, Outlet, and Concession stores.
Other:
- Manage the Retail Operations Assistant.
- Adhoc retail reporting.
- Involvement in producing processes and procedures for the retail stores.
- Dealing with escalation of customer complaints related to Retail.
- General ad-hoc administration for the department to ensure good order.
- Ensuring Retail Ops Intranet & systems are up to date.
- Supporting store maintenance and new store setup.
Key Skills and Experience:
- Experience working in a similar role in fashion retail.
- Understanding the importance of confidentiality across the business.
- The ability to remain calm, composed, and professional during challenging situations.
- Accuracy and high attention to detail.
- Excellent communication and interpersonal skills.
- Ability to interact with management and team members at all levels.
- Strong Excel skills, ideally at an advanced level.
- Good presentation skills.
- Commercial awareness with interest in the fashion retail industry.
- Able to work independently and within a small team.
- Ability to manage workload and meet tight deadlines.
- Proactive and self-motivated.
- Experience in people management.
- Excellent organisational and problem-solving skills.
- Flexible, enthusiastic, and confident.
What we can offer you:
- Staff Discount.
- Uniform allowance.
- Pension scheme.
- Refer a Friend scheme.
- Training and career development.
- Supportive and rewarding culture.
Retail Operations Manager employer: Crew Clothing Company
Contact Detail:
Crew Clothing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in fashion retail. Understanding current market dynamics and customer preferences will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the retail sector, especially those who have experience in operations management. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or projects in the past. Highlight your problem-solving skills and ability to maintain strong relationships with stakeholders, as these are crucial for the Retail Operations Manager role.
✨Tip Number 4
Research StudySmarter's company culture and values. Tailoring your approach to align with our ethos will not only show your enthusiasm for the position but also help you stand out as a candidate who fits well within our team.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, particularly in fashion. Emphasise your leadership skills and any specific projects you've managed that align with the responsibilities of the Retail Operations Manager role.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the role and how your background makes you a perfect fit. Mention specific examples of how you've successfully led teams or projects in the past, and how you can contribute to the company's objectives.
Showcase Communication Skills: Given the importance of communication in this role, ensure your application reflects your strong communication skills. Use clear and concise language, and consider including examples of how you've facilitated effective communication in previous roles.
Highlight Problem-Solving Abilities: The job involves troubleshooting day-to-day challenges. In your application, provide examples of how you've successfully resolved issues in a retail environment, demonstrating your organisational and problem-solving skills.
How to prepare for a job interview at Crew Clothing Company
✨Showcase Your Leadership Skills
As a Retail Operations Manager, you'll be leading teams and projects. Be prepared to discuss your previous leadership experiences, how you motivated your team, and the strategies you used to achieve objectives.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Highlight examples where you've successfully facilitated communication between different departments or teams, ensuring everyone is aligned and informed.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific examples from your past experience where you successfully navigated difficulties in retail operations.
✨Familiarise Yourself with the Company’s Values
Research the company’s culture and values, especially regarding customer service and teamwork. Be ready to explain how your personal values align with theirs and how you can contribute to their mission.
