DescriptionQA & Delivery Planner Kingston-on-Thames (4 days in office, 1 WFH day) 37.5 hours per week
Crew Clothing Company is a British lifestyle brand operating across four brands — Crew Clothing, Pringle of Scotland, Saltrock and Ben Sherman — with 130+ Crew stores, a growing digital channel and an omnichannel customer experience. We are in the middle of a significant technology transformation: a new eCommerce platform, a new third-party logistics partner, and an upgrade to our ERP platform, all running concurrently and targeting delivery before the end of 2027. Our IT team is small and highly capable. We are building an internal integration function that will own how all our systems connect — and this role is at the foundation of that team.
Purpose of the role:
CrewClothing is building a new internal integration team to own how our systemsconnect. As QA and Delivery Planner, you will be the person who makes sure wedeliver well — that requirements are tested, releases are controlled, andcommercial decisions are never made on untested work. Thisis a dual role: part structured quality assurance, part delivery planning. Youwill own the testing process for integration work across three major programmes— our eCommerce platform, a new warehouse platform, and our new ERP platform —and you will run the team's sprint cadence, keeping delivery on track andsurfacing risks early. Thisis a new capability for the integration team. You will define how we test andhow we deliver, not inherit someone else's approach.
What it involves:
- Own the integration testing plan across all active programmes — defining test cases, acceptance criteria and sign-off processesfor each integration
- Lead OMS (Order Management System) UAT — working with business stakeholders to ensure our eCommerce OMS meets all agreed requirements before go-live
- Run the integration team's sprint cadence — planningfortnightly sprints, tracking progress against the delivery plan, and raisingblockers early
- Produce and maintain the delivery plan — keeping a clearview of what is built, what is being tested, and what is outstanding across allprogrammes
- Own the go/no-go recommendation at each integration release milestone — providing a clear quality assessment before any system goeslive
- Manage the integration requirements backlog — workingwith the Technical Lead and business stakeholders to keep requirementsprioritised and up to date
- Produce clear, concise status reporting for the Programme Lead and IT Director — flagging risks, blockers and progress in plain language
- Coordinate with third-party delivery partners (oureCommerce delivery partner, our ERP delivery partner, our logistics partner) on integration testing schedules and shared test environments
Key Skills & Experience:
- Proven experience in a QA, test management or deliverycoordination role within a technology programme
- Experience writing test plans, test cases and acceptancecriteria for API or system integrations
- Comfortable running sprint ceremonies — planningsessions, stand-ups, retrospectives — in an agile or hybrid deliveryenvironment
- Strong organisational skills — you track everything,chase everything, and nothing falls through the gap
- Excellent communication skills — you can summarisecomplex technical delivery status in plain language for a non-technicalaudience
- Experience working on eCommerce, ERP or logisticsprogrammes is a strong advantage
- A collaborative, methodical approach — you work well withdevelopers, business stakeholders and external partners
- Familiarity with test management tools (Azure DevOps,Jira, or similar) is beneficial
If successful, youwill join a small integration team led by a Technical Lead, alongside an Integration Developer. The team sits within the wider Crew Clothing ITfunction, reporting to the Director of Technology through the Technical Lead. Yourwork will touch three major concurrent programmes — our eCommerce platform, anew warehouse partner, and our new ERP platform. The integration team isbuilding something new: internal ownership of how Crew's systems connect,rather than reliance on external partners. Your role ensures we deliver thatreliably and without risk to the business.
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QA & Delivery Planner employer: Crew Clothing Company
At Crew Clothing, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration, kindness, and creativity. As a Key Holder, you'll enjoy a competitive salary, a uniform contribution to help you look your best, and a future-focused pension plan, all while working in a supportive environment that champions your personal and professional growth. Join us in celebrating life's best moments through timeless British style and be part of a team that truly puts people at the heart of everything we do.
