At a Glance
- Tasks: Lead the implementation of a Shopify eCommerce platform in fashion retail.
- Company: Dynamic fashion retailer focused on innovative omnichannel experiences.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Join a fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be at the forefront of eCommerce transformation and enhance customer experiences.
- Qualifications: Experience in eCommerce, Shopify, and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Shopify / Omnichannel Business Analyst will play a critical role in the end-to-end implementation of a new Shopify-based eCommerce platform within a fashion retail environment. The role focuses on ensuring seamless integration with existing enterprise systems—including Order Management System (OMS), Product Information Management (PIM), and Stock/Inventory Management systems—while enabling a best-in-class omnichannel customer experience.
This role bridges business stakeholders and technical teams, ensuring requirements are clearly defined, validated, and delivered in alignment with strategic objectives.
Key Responsibilities- Business Analysis & Requirements Gathering
- Shopify Platform Implementation
- Omnichannel & Systems Integration
- Data & Process Integrity
- Testing & Quality Assurance
- Stakeholder Management & Communication
- Change Management & Adoption
- User stories and backlog (Agile)
- Process maps (as-is / to-be)
- Data mapping and integration specifications
- Test scripts and UAT coordination
- Post-implementation review and optimisation recommendations
- Proven experience as a Business Analyst in eCommerce or Omnichannel retail
- Hands-on experience with Shopify implementations, ideally multi-brand
- Strong knowledge of OMS, PIM, IMS and CSM
- Experience designing and supporting system integrations (APIs, middleware)
- Strong understanding of fashion retail processes:
- Seasonal merchandising
- SKU/variant complexity (size, colour)
- Promotions and markdowns
- Agile delivery experience, leading sprint planning
- Strong analytical, documentation, and stakeholder engagement skills
- Experience with omnichannel capabilities: Click & Collect / BOPIS, Ship-from-store, Endless aisle
- Knowledge of integration platforms (e.g., Azure Integration Services)
- Exposure to headless commerce or composable architecture
- SQL or data analysis experience
- Experience migrating from legacy eCommerce platforms
- Strong problem-solving and critical thinking
- Excellent communication and stakeholder management
- High attention to detail (especially data and integration accuracy)
- Ability to manage multiple workstreams in a fast-paced environment
- Commercial awareness within fashion retail
- Successful delivery of Shopify platform implementation
- Seamless integration with OMS, PIM, and Stock systems
- Minimal disruption during go-live and transition
- Improved customer experience metrics (conversion, availability accuracy)
- Reduction in order/inventory errors
- Stakeholder satisfaction
This role is pivotal in ensuring that Shopify is not just implemented, but fully embedded within a fashion retailer’s broader technology ecosystem. Success depends on delivering seamless integration, accurate data flows, and cohesive omnichannel experiences that enhance both customer satisfaction and operational efficiency. If you have proven experience in this domain, then please do apply!
Shopify Omnichannel BA – Systems Integration Expert in Kingston upon Thames employer: Crew Clothing Company
As a leading player in the fashion retail sector, our company offers an exceptional work environment in Kingston-on-Thames, where innovation meets collaboration. We prioritise employee growth through continuous learning opportunities and a supportive culture that values diverse perspectives, ensuring that every team member can thrive. With flexible working arrangements and a commitment to delivering a best-in-class omnichannel experience, we empower our employees to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Shopify Omnichannel BA – Systems Integration Expert in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail and eCommerce space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy to slide into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to Shopify and omnichannel strategies. We recommend doing mock interviews with friends or using online platforms. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your skills through a portfolio! If you’ve worked on any Shopify implementations or relevant projects, gather them together. A well-organised portfolio can really set you apart and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Tailor your application to highlight your experience with OMS, PIM, and integration systems to catch our eye!
We think you need these skills to ace Shopify Omnichannel BA – Systems Integration Expert in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Shopify Omnichannel BA role. Highlight your experience with eCommerce, especially any hands-on work with Shopify and system integrations. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about fashion retail and how your background makes you the perfect fit for this role. Let us know what excites you about working with StudySmarter!
Showcase Your Analytical Skills:Since this role involves a lot of data and process integrity, be sure to showcase your analytical skills in your application. Mention specific projects where you've successfully managed data flows or system integrations—this will grab our attention!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we’ll get your application directly into our system. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Crew Clothing Company
✨Know Your Shopify Inside Out
Make sure you’re well-versed in Shopify and its functionalities. Brush up on your knowledge of how it integrates with OMS, PIM, and inventory systems. Being able to discuss specific examples of past implementations will show that you’re not just familiar with the platform but have hands-on experience.
✨Master the Art of Requirements Gathering
Prepare to demonstrate your skills in gathering and defining requirements. Think of scenarios where you successfully bridged the gap between business stakeholders and technical teams. Be ready to share how you’ve created user stories and managed backlogs in an Agile environment.
✨Showcase Your Problem-Solving Skills
Expect questions that test your analytical and critical thinking abilities. Prepare examples of challenges you faced during previous projects, particularly in eCommerce or omnichannel settings, and explain how you resolved them. This will highlight your ability to think on your feet.
✨Communicate Like a Pro
Strong communication is key in this role. Practice articulating complex ideas clearly and concisely. Be prepared to discuss how you’ve managed stakeholder expectations and ensured everyone is aligned throughout the project lifecycle. Good communication can set you apart from other candidates.
