At a Glance
- Tasks: Lead multiple retail stores, driving sales and service excellence.
- Company: Crew Clothing, a brand that celebrates timeless British style.
- Benefits: Competitive salary, career development, and a supportive team culture.
- Other info: Join a dynamic environment with opportunities for growth and creativity.
- Why this job: Be a key player in shaping the Crew experience and leading passionate teams.
- Qualifications: Retail management experience with a focus on sales and team development.
The predicted salary is between 35000 - 45000 £ per year.
- North of England & Scotland
- Full-Time
At Crew Clothing, we believe clothes are about so much more than “just clothes”.
Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style.
These are clothes for life’s best moments.
We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way.
From ’93 to now, people have been at the heart of everything we do.
It’s in our name – Crew.
Purpose Of The Role
The purpose of the Area Manager role is to manage the daily operations across multiple retail stores, and deputising for Heads of Retail when appropriate.
The Area Manager is responsible for implementing a strategic plan to drive sales and service standards whilst maintaining operational efficiency across multiple stores.
The role involves recruitment, retention and development in order to build a co-operative team in each store; leading each Crew team to drive improvement across service, visual and operational standards.
- Our Area Managers
- Are an instrumental part of the Crew Clothing culture and the success of the business.
- Take ownership in bringing the Crew Clothing Values and culture to life in their own store
- Understand and feel passionate about Crew Clothing and our customers and will continuously strive to grow and improve their stores' sales and service performance.
- Manage their people and the processes that make Crew Clothing customer experience amazing in-store, wherever and however the customer chooses to buy.
- Are brand ambassadors and an inspirational leader, growing and nurturing their teams with succession and future growth in mind.
- Always lead their store to operate at its best and leads by example.
- Are team players, who work hard, are reliable and operates with pace and integrity.
- Are creative thinkers, able to use their own initiative to make decisions.
Responsibilities
- Commercial
- Implement a strategic plan to improve performance across multiple retail stores
- Thorough review of each stores P&L, taking action to improve results
- Maximize sales through consistent approach to service and selling across all stores
- Efficient approach to operational activity across multiple stores to reduce costs
- Review staffing and payroll costs to drive improvement in CTS across stores
- Customer/Brand/VM
- Culture of service first approach across all stores
- Ensure brand visual standards are an integral part of the day to day running of the business – stock management through to maintenance of shop floor.
- Ensure efficient use of scheduling across multiple stores to drive a consistent approach to service
- Full understanding of customer profile across multiple stores, ensuring teams are giving a consistent level of service.
- Review and observe team engagement with customer – suggesting areas of improvement
- Act as service ambassador when visiting each store – leading by example
- Review marketing activity and local events to engage with local customer
- Team
- Lead by example to ensure teams reflect Crew brand values and behaviours.
- Proactive approach to recruitment, actively seeking new talent to bring into the business
- Recruit the best talent into stores, ensuring we retain and develop teams to drive internal succession across stores.
- Ensure training and development is consistent across stores.
- Thoroughly review team performance and maintain a cluster talent map, ensuring we have future talent in the business.
- Performance review – ensure teams receive appraisals as per company procedure.
PDP’s are in place to retain and succession plan whilst taking a proactive approach to performance concerns.
- Scheduling – cross reference multiple stores schedules ensuring right people, right place, right time. Consistent approach to scheduling and team structure across stores.
- Operations
- Maintain an efficient and consistent approach to all store operations
- Suggest areas for improvement across cluster and wider business
- Maintenance – thorough review of store to ensure any issues reported appropriately.
- BOH – consistent approach to BOH standards – cleaning and stock management
- Replenishment – implement and maintain effective stock management process across stores.
- Effective use of business tools across all stores to drive consistency and efficiency.
- Key Skills & Experience
- Sound commercial acumen - evidence of driving sales turnover of £1m+ whilst maintaining cost control
- Sales and target driven – ability to benchmark against company performance
- Customer first approach
- Excellent VM standards used to support area approach to VM
- Evidence of developing team structures and succession planning
- Excellent communication skills with team, peers and stakeholders.
Skills
- Retail Management
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Crew Clothing Company, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Crew Clothing Company!
We think you need these skills to ace Area Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Crew Clothing Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Crew Clothing Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Crew Clothing Company that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Crew Clothing Company
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
