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- Tasks: Lead a dynamic team to deliver exceptional IT support and enhance client satisfaction.
- Company: Successful Managed Service Provider based in Central London.
- Benefits: Competitive salary, career growth opportunities, and a vibrant office environment.
- Other info: Fully office-based role with a focus on teamwork and professional development.
- Why this job: Join a fast-paced team and make a real impact in IT service delivery.
- Qualifications: 2+ years in IT team leadership with strong communication skills.
Our client, a very successful Managed Service Provider in Central London are looking to hire a 1st Line IT Team Leader. This is an exciting opportunity to lead a dynamic team in a fast-paced help desk environment.
This is a fully office based role (5 days a week).
Key Responsibilities:
- Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets.
- Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members.
- Oversee Daily Operations: Monitor workload distribution and ensure efficient day-to-day operations within the help desk.
- Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews.
- Team Development: Mentor and train team members, promoting their career growth within the organization.
Essential Skills and Experience:
- 2+ years in a similar team leadership role within an IT MSP environment.
- Strong interpersonal and communication skills, with a customer-first approach.
- Familiarity with Microsoft Cloud technologies (Teams and Microsoft 365) and ITSM tools like HaloPSA, ITGlue, NetworkGlue.
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Service Desk Team Lead employer: Crestwave Solutions
Contact Detail:
Crestwave Solutions Recruiting Team
How to prepare for a job interview at Crestwave Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft Cloud technologies and ITSM tools. Be ready to discuss how you've used these in previous roles, especially in a team leadership capacity.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your ability to manage and inspire others.
✨Engage with Client Scenarios
Since client engagement is key, be prepared to discuss how you've handled client interactions. Share experiences where you maintained SLA standards or improved service delivery, showing that you understand the importance of client satisfaction.
✨Foster Team Collaboration
Think about ways you've encouraged teamwork in your previous roles. Be ready to share strategies you've implemented to enhance collaboration among team members, as this aligns perfectly with the responsibilities of the role.