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For Companies At a Glance
- Tasks: Provide top-notch customer service and assist guests with check-in and check-out.
- Company: Join the Marriott Birmingham team, a leader in hospitality.
- Benefits: Enjoy competitive pay, health insurance, paid time off, and hotel discounts.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible evening shifts with opportunities for growth in a dynamic environment.
Marriott Birmingham is Front Desk Associate – Evening
Shift: 3:30pm – 11pm
Birmingham, Al 35243
Hotel Front Desk Agent
Job Description
A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.
Responsibilities:
- Greet guests and check them in and out of the hotel.
- Answer phone calls and respond to guest inquiries.
- Handle guest requests and concerns in a timely and professional manner.
- Provide information about the hotel and its amenities.
- Assist with room reservations and changes.
- Process payments and maintain accurate records.
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
- Perform other duties as assigned by management.
Requirements:
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficient in Microsoft Office and hotel reservation software
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and organizational skills
Shift: 3:30pm – 11pm
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.
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Hotel Front Desk Agent - Evening Shift employer: Crestview Management, LLC
Contact Detail:
Crestview Management, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front Desk Agent - Evening Shift
✨Tip Number 1
Make sure you know the hotel inside out! Familiarise yourself with the amenities and services offered at Marriott Birmingham. This way, when you chat with guests, you can provide them with all the info they need and show off your knowledge.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being friendly and approachable is key. Try role-playing with a friend to get comfortable with greeting guests and handling inquiries.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Front desk work can get busy, especially during check-in times. Think of examples from your past experiences where you successfully juggled multiple tasks and share those during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Marriott Birmingham team. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Front Desk Agent - Evening Shift
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since the role is all about providing excellent customer service, make sure to highlight any relevant experience you have in hospitality or customer-facing roles. We want to see how you can bring a smile to our guests' faces!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see why you're a great fit for the Front Desk Agent position.
Tailor Your Application: Make sure to customise your application to match the job description. Mention specific skills and experiences that align with what we're looking for, like your ability to multitask or your proficiency with hotel reservation software. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Crestview Management, LLC
✨Know the Hotel Inside Out
Before your interview, make sure you research Marriott Birmingham thoroughly. Familiarise yourself with the hotel’s amenities, services, and any recent news. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Desk Agent, customer service is key. Prepare examples from your past experiences where you handled guest inquiries or resolved issues effectively. Highlight your communication skills and how you can create a welcoming atmosphere for guests.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, multitasking under pressure, and working flexible hours. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more composed and professional.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and understand the importance of representing the hotel well.
