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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle requests with a smile.
- Company: Join the vibrant team at Marriott Birmingham, a leader in hospitality.
- Benefits: Enjoy competitive pay, health insurance, paid time off, and hotel discounts.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience preferred; great communication skills are a must.
- Other info: Flexible weekend shifts with opportunities for growth in a dynamic environment.
Marriott Birmingham is hiring Front Desk Associate – Part Time for Weekends
Shifts: 7am – 3:30pm
Birmingham, Al 35243
Hotel Front Desk Associate
Job Description
A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.
Responsibilities:
- Greet guests and check them in and out of the hotel.
- Answer phone calls and respond to guest inquiries.
- Handle guest requests and concerns in a timely and professional manner.
- Provide information about the hotel and its amenities.
- Assist with room reservations and changes.
- Process payments and maintain accurate records.
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
- Perform other duties as assigned by management.
Requirements:
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficient in Microsoft Office and hotel reservation software
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and organizational skill
Shifts: 7am – 3:30pm
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.
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Front Desk Associate - Part Time - Weekends employer: Crestview Management, LLC
Contact Detail:
Crestview Management, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Associate - Part Time - Weekends
✨Tip Number 1
Make sure to research Marriott Birmingham before your interview. Knowing about their services and amenities will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, think of scenarios where you might need to handle requests or concerns. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and approachable when you show up for your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front Desk Associate - Part Time - Weekends
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in the hospitality industry.
Tailor Your Application: Make sure to customise your application for the Front Desk Associate role. Highlight any relevant experience in customer service or hospitality, and mention specific skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we’re looking for someone who can multitask and prioritise effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at Marriott Birmingham!
How to prepare for a job interview at Crestview Management, LLC
✨Know the Hotel Inside Out
Before your interview, make sure you research Marriott Birmingham thoroughly. Familiarise yourself with the hotel’s amenities, services, and any recent news. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Desk Associate, excellent customer service is key. Prepare examples from your past experiences where you handled guest inquiries or resolved issues effectively. This will demonstrate your ability to provide top-notch service in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, multitasking, and working under pressure. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more composed and professional.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and understand the importance of representing the hotel well.
