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- Tasks: Join Cresta as a Solutions Engineer, guiding customers through AI-powered solutions.
- Company: Cresta is revolutionising customer conversations with cutting-edge AI technology from Stanford's AI lab.
- Benefits: Enjoy remote work options, comprehensive health coverage, and generous vacation time.
- Other info: Competitive salary with equity options and a supportive, people-first culture.
- Why this job: Be part of an innovative team transforming customer experience with AI and making a real impact.
- Qualifications: 5+ years in customer-facing roles, with expertise in AI/ML and contact centre solutions.
The predicted salary is between 104000 - 117000 £ per year.
About the role:
As a Solutions Engineer in EMEA, you’ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions.
You’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.
Responsibilities:
- Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
- Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
- Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
- Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
- Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.
- Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
- Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
- Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
- Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
- Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms
- Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes
Qualifications We Value:
- 5+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
- Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
- Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
- Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
- Ability to design and communicate complex solutions clearly to both technical and business audiences
- Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals
- Fast learner and self-starter who thrives in high-growth, high-collaboration environments
- Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
OTE Range: $145,000 – $162,500 Pound Sterling + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
Solutions Engineer, EMEA employer: Cresta
Contact Detail:
Cresta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer, EMEA
✨Tip Number 1
Familiarise yourself with the latest AI and ML technologies, especially large and small language models. Understanding how these technologies apply to customer interactions will help you engage in meaningful conversations with potential clients.
✨Tip Number 2
Network with professionals in the contact centre industry and attend relevant events or webinars. Building relationships with industry experts can provide insights into current trends and challenges, making you a more informed candidate.
✨Tip Number 3
Prepare to demonstrate your consultative skills by practising how to uncover business objectives and operational challenges. Role-playing scenarios with friends or colleagues can help you refine your approach and boost your confidence.
✨Tip Number 4
Stay updated on Cresta's products and recent case studies showcasing successful implementations. Being able to discuss specific examples of how Cresta has helped other companies will show your enthusiasm and understanding of the role.
We think you need these skills to ace Solutions Engineer, EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Solutions Engineer position at Cresta. Understand the key responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer-facing roles, particularly in pre-sales or solutions engineering. Be specific about your knowledge of contact centre solutions and AI/ML technologies, as these are crucial for the role.
Showcase Your Consultative Skills: Cresta values a consultative mindset. In your application, provide examples of how you've successfully led strategic conversations and influenced stakeholders in previous roles. This will demonstrate your ability to connect with customers and understand their needs.
Tailor Your Application: Make sure your application is tailored specifically for Cresta. Use keywords from the job description and align your skills and experiences with the company's mission and values. This shows that you are genuinely interested in the role and the company.
How to prepare for a job interview at Cresta
✨Understand the AI Landscape
Familiarise yourself with the latest trends in AI and machine learning, especially as they relate to customer experience. Be prepared to discuss how these technologies can be applied in contact centres and how they can benefit prospective customers.
✨Showcase Your Consultative Skills
Demonstrate your ability to act as a consultative partner by preparing examples of how you've previously uncovered business objectives and mapped them to technical solutions. Highlight your experience in leading strategic conversations and influencing stakeholders.
✨Prepare for Technical Discovery
Brush up on your knowledge of contact centre infrastructure, including telephony architecture and CRM systems. Be ready to discuss how you would lead technical discovery sessions and translate customer requirements into scalable solutions.
✨Tailor Your Demonstrations
Practice delivering tailored product demonstrations that highlight the unique features of Cresta’s AI solutions. Focus on how these features can drive measurable business outcomes, such as cost reduction and improved customer satisfaction.