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- Tasks: Create and optimise AI Agents that transform customer experiences and drive business success.
- Company: Join Cresta, a leading AI company revolutionising customer conversations.
- Benefits: Enjoy comprehensive health coverage, remote work support, and generous vacation time.
- Why this job: Be at the forefront of AI innovation and make a real impact in the industry.
- Qualifications: 5+ years in tech roles with a focus on AI or product management.
- Other info: Dynamic startup environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioural best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers' businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. You own each AI Agent and the outcomes they drive for our customers.
In this role, you'll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. You'll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform.
What You'll Do
- Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle.
- Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization.
- Design, build, test and iterate on AI agents in partnership with FDEs using Cresta's internal tools and the latest technologies to deliver the highest customer ROI.
- Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
- Lead customer relationships and act as the primary point of contact for AI Agent.
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform.
- Improve our playbooks for agent development and customer deployment.
- Build our forward deployed practice for EMEA, setting the standards for future growth.
What We're Looking For
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products.
- Hands-on work style – curiosity with a bias for action.
- Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally.
- Strong technical understanding, systems thinking and exposure to building Agents.
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
- Passion for AI, automation, and shaping the future of customer experience.
Perks & Benefits:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
- Paid parental leave for all new parents welcoming a new child.
- Remote work setup budget to help you create a productive home office.
- Monthly wellness and communication stipend to keep you connected and balanced.
- 20 days of vacation time.
Cresta's approach to compensation is simple: recognise impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Forward Deployed Product Manager in London employer: Cresta
Contact Detail:
Cresta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Cresta. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Cresta's mission and values. Show us how your skills align with our goal of revolutionising customer conversations with AI. Be ready to share your ideas!
✨Tip Number 3
Practice your problem-solving skills. As a Forward Deployed Product Manager, you'll need to think on your feet. Try mock interviews or case studies to sharpen your approach to real-world challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Forward Deployed Product Manager in London
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and automation shine through. We want to see how you connect with our mission to revolutionise customer experiences using cutting-edge technology.
Tailor Your Experience: Make sure to highlight your relevant experience in technology consulting or product management. We love seeing how your background aligns with the role of Forward Deployed Product Manager, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. This helps us quickly understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cresta!
How to prepare for a job interview at Cresta
✨Know Your AI Inside Out
As a Forward Deployed Product Manager, you'll be working with AI Agents, so make sure you understand the technology behind them. Brush up on AI concepts, especially those related to customer interactions and automation. This will help you articulate value during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Highlight your hands-on approach and how you’ve turned ambiguity into actionable plans. This is crucial for demonstrating your fit for a fast-paced environment like Cresta.
✨Understand Customer Needs
Cresta focuses on transforming customer conversations, so be ready to discuss how you've engaged with customers in the past. Share experiences where you’ve led workshops or facilitated discussions to align on use cases and success criteria.
✨Be Ready to Discuss Metrics
Since you'll own AI Agent outcomes, come prepared to talk about how you've defined and delivered on key metrics in previous roles. Think about specific examples where your work directly impacted customer success and ROI.