At a Glance
- Tasks: Develop and deploy cutting-edge AI agents to solve real-world challenges.
- Company: Join Cresta, a pioneering tech company transforming customer conversations with AI.
- Benefits: Competitive salary, equity, and a range of exciting benefits.
- Other info: Dynamic team environment with opportunities for growth and collaboration.
- Why this job: Be at the forefront of AI innovation and make a tangible impact.
- Qualifications: 3+ years in software development or AI/ML engineering; Python and Golang skills required.
The predicted salary is between 36000 - 60000 € per year.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioural best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
About the role: At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. As an AI Agent Engineer, you will be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform.
What You'll Do:
- AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
- System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
- Performance Optimization: Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
- Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
- Demos & Iteration: Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
- Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
- Partner Cross-Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
- Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage.
What We're Looking For:
- Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Experience: 3+ years of experience in software development, AI/ML engineering, or system integration.
- Programming Skills: Proficiency in Python and Golang, with the ability to write clean, efficient code.
- AI/ML Knowledge: Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
- AI Agent Frameworks: Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG).
- Cloud & DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
- Integration Expertise: Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
- Communication: Excellent communication and project management skills.
- Analytical Approach: Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
- Collaborative Builder: You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
This posting will be used to fill a newly-created role. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
Forward Deployed Engineer (AI Agent) - EMEA (Hiring Immediately) in London employer: Cresta
Cresta is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to leverage cutting-edge AI technologies to solve real-world challenges. With a strong focus on professional growth, Cresta offers ample opportunities for skill development and collaboration across teams, ensuring that every team member can contribute meaningfully to the mission of transforming customer conversations. Located in the vibrant EMEA region, Cresta provides a unique environment that combines the excitement of a start-up with the stability of a well-established company, making it an ideal place for those looking to make a significant impact in the AI space.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Engineer (AI Agent) - EMEA (Hiring Immediately) in London
✨Tip Number 1
Get to know Cresta inside out! Familiarise yourself with our AI platform and the latest trends in AI and machine learning. This will not only help you during interviews but also show your genuine interest in what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for hands-on demos! Since the role involves deploying AI agents, practice showcasing your technical skills. Be ready to discuss past projects and how you tackled challenges, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cresta team and ready to contribute to our mission.
We think you need these skills to ace Forward Deployed Engineer (AI Agent) - EMEA (Hiring Immediately) in London
Some tips for your application 🫡
Show Your Passion for AI:When you're writing your application, let your enthusiasm for AI and its practical applications shine through. We want to see how excited you are about using cutting-edge technology to solve real-world problems!
Tailor Your Experience:Make sure to highlight your relevant experience in software development and AI/ML engineering. We’re looking for specific examples of how you've tackled challenges and delivered solutions, so don’t hold back on the details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Cresta!
How to prepare for a job interview at Cresta
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and machine learning concepts, especially around large language models and prompt engineering. Cresta is all about leveraging cutting-edge technology, so being able to discuss these topics confidently will definitely impress the interviewers.
✨Showcase Your Coding Skills
Since proficiency in Python and Golang is key for this role, be prepared to demonstrate your coding abilities. You might be asked to solve a problem or write some code during the interview, so practice writing clean and efficient code beforehand.
✨Understand System Integration
Familiarise yourself with how to integrate AI agents with external systems like APIs and CRMs. Be ready to discuss your past experiences with system integration and how you’ve tackled challenges in complex environments. This will show that you can hit the ground running.
✨Engage with Real-World Scenarios
Prepare to discuss how you would approach real-world problems using AI agents. Think about potential customer scenarios and how you would gather requirements, conduct demos, and iterate based on feedback. This will highlight your analytical approach and collaborative spirit, which are crucial for success at Cresta.
