At a Glance
- Tasks: Drive AI Agent success, optimise customer operations, and lead innovative projects.
- Company: Join Cresta, a forward-thinking tech company revolutionising customer interactions.
- Benefits: Enjoy competitive pay, equity, remote work perks, and comprehensive health coverage.
- Other info: Dynamic startup environment with opportunities for rapid career growth.
- Why this job: Be at the forefront of AI technology and make a real impact in the EMEA region.
- Qualifications: 5+ years in tech consulting or product management, with a focus on AI.
The predicted salary is between 72000 - 88000 £ per year.
Forward Deployed Product Manager at Cresta
About the role
This role is for our inaugural Forward Deployed Product Manager focused on AI Agents in the EMEA region.
You will be responsible for the creation, implementation, and refinement of AI Agents that significantly improve customer operations and enhance their client interactions.
This position requires a blend of product strategy, a focus on delivering tangible value, and leadership skills when engaging with senior client executives.
You will personally oversee the success of each AI Agent and the business outcomes it generates.
- Key facts
- Engagement: Full-time
- Team: AI Agents
- What you’ll do
- Drive measurable results for customers through AI Agents, identifying opportunities for further automation and value.
- Manage the entire AI Agent deployment process, from initial planning and kickoff through launch and ongoing optimization.
- Collaborate with Forward Deployed Engineers to design, build, and test AI Agents, utilizing Cresta's internal tools and advanced technologies to maximize customer return on investment.
- Act as the subject matter expert for AI Agents during the EMEA sales cycle, assisting with demonstrations, solution design, and deal evaluations to confirm technical viability and value proposition.
- Cultivate and manage customer relationships, serving as the main point of contact for AI Agent initiatives and enabling customers to achieve their goals efficiently.
- Lead workshops and design sessions with customer stakeholders to define agent use cases, workflows, and success metrics.
- Work closely with Forward Deployed Engineers to ensure smooth deployments, develop new functionalities as needed, and provide feedback to enhance the core platform.
- Contribute to the development of best practices and playbooks for AI Agent creation and customer deployments.
- Establish the foundation for the forward deployed practice in EMEA, setting standards for future team expansion.
Requirements
- A minimum of 5 years of experience in technology consulting, implementation, product management, or customer success, with a preference for experience with AI or Large Language Model-based products.
- A proactive and hands-on approach, demonstrating curiosity and a drive to execute, anticipating needs and addressing challenges promptly.
- Proven ability to manage complex projects, build relationships with senior client contacts, and collaborate effectively across different teams.
- A solid understanding of technology, systems thinking, and experience in building agents (personal projects are acceptable).
- Comfort navigating ambiguity and a capacity for rapid learning within a fast-paced startup environment.
- Nice to have
- Prior experience in product management, conversation design, or forward deployed engineering.
- Experience within a startup or a rapidly growing Saa S company.
- Familiarity with customer support and contact center operations.
Skills & tools
- AI Agents
- Large Language Models (LLMs)
- Product Management
- Customer Success
- Technology Consulting
- Implementation
- Conversation Design
- Systems Thinking
- Practical notes
- Compensation includes competitive base pay, equity, and a comprehensive benefits package.
- Benefits include medical, dental, and vision coverage, paid parental leave, a remote work setup budget, and monthly wellness and communication stipends.
- Employees receive 20 days of vacation time annually.
- All official Cresta communications will originate from the @cresta. ai domain.
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Forward Deployed Product Manager employer: Cresta
Cresta is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the AI SaaS industry. With a strong focus on employee growth, comprehensive medical benefits, paid parental leave, and equity options, Cresta not only values its employees but also invests in their future. Located in the vibrant UK market, this role offers unique opportunities to engage with key enterprises and drive transformative sales strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Cresta!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Cresta would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Cresta through your school's career services!
We think you need these skills to ace Forward Deployed Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Forward Deployed Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Forward Deployed Product Manager position at Cresta. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Cresta
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
