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For Companies At a Glance
- Tasks: Create and optimise AI Agents that transform customer experiences and drive business success.
- Company: Join Cresta, a leading AI company revolutionising customer conversations.
- Benefits: Enjoy comprehensive health coverage, remote work support, and generous vacation time.
- Why this job: Be at the forefront of AI innovation and make a real impact in the industry.
- Qualifications: 5+ years in tech roles with a focus on AI or product management.
- Other info: Dynamic startup environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioural best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers' businesses and delight their customers. This highly crossâfunctional and customerâfacing role blends product thinking, a nose for value, and project leadership with senior customer executives. You own each AI Agent and the outcomes they drive for our customers.
In this role, you will partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. You will also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform.
What You'll Do
- Own AI Agent outcomes for our customers â defining and delivering on the metrics that move the needle.
- Own the deployment lifecycle for AI Agents â from scoping and kickoff to launch and postâgoâlive optimization.
- Design, build, test and iterate on AI agents in partnership with FDEs using Cresta's internal tools and the latest technologies to deliver the highest customer ROI.
- Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
- Lead customer relationships and act as the primary point of contact for AI Agent.
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform.
- Improve our playbooks for agent development and customer deployment.
- Build our forward deployed practice for EMEA, setting the standards for future growth.
What We're Looking For
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products.
- Handsâon work style â curiosity with a bias for action.
- Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working crossâfunctionally.
- Strong technical understanding, systems thinking and exposure to building Agents.
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
- Passion for AI, automation, and shaping the future of customer experience.
Bonus Points
- Background in product management, conversation design or forward deployed engineering roles.
- Experience in a startup or highâgrowth SaaS environment.
- Familiarity with customer support and contact center operations.
We offer a comprehensive and peopleâfirst benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
- Paid parental leave for all new parents welcoming a new child.
- Remote work setup budget to help you create a productive home office.
- Monthly wellness and communication stipend to keep you connected and balanced.
- 20 days of vacation time.
Compensation at Cresta
Cresta's approach to compensation is simple: recognise impact, reward excellence, and invest in our people. We offer competitive, locationâbased pay that reflects the market and what each individual brings to the table.
Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
We have noticed a rise in recruiting impersonations across the industry. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Forward Deployed Product Manager - AI Agent (EMEA) in London employer: Cresta CTO & co
Contact Detail:
Cresta CTO & co Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Forward Deployed Product Manager - AI Agent (EMEA) in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Prepare for interviews by researching the company and its products. Show them youâre genuinely interested in what they do, especially how AI is transforming customer experiences.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Forward Deployed Product Manager. Confidence is key!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Forward Deployed Product Manager - AI Agent (EMEA) in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Forward Deployed Product Manager role. Highlight your experience with AI and customer success, and show us how you can bring value to our team at Cresta.
Showcase Your Problem-Solving Skills: We love creative thinkers! In your application, share examples of how you've tackled complex challenges in previous roles. This will help us see your hands-on work style and your ability to thrive in fast-paced environments.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complicated phrases!
Apply Through Our Website: Donât forget to submit your application through our official website. This ensures that we receive your details directly and helps us keep track of all applications efficiently. We canât wait to hear from you!
How to prepare for a job interview at Cresta CTO & co
â¨Know Your AI Inside Out
Make sure you have a solid understanding of AI concepts and how they apply to customer interactions. Brush up on the latest trends in AI and automation, especially as they relate to contact centres. This will help you articulate your thoughts clearly during the interview.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled complex problems, particularly in tech or product management. Highlight how you approached these challenges and the outcomes you achieved. This will demonstrate your hands-on work style and ability to thrive in fast-paced environments.
â¨Understand the Customer's Perspective
Since this role involves leading customer relationships, think about how you can add value to their experience. Be ready to discuss how you would facilitate workshops and align on use cases with stakeholders. Showing that you can empathise with customers will set you apart.
â¨Be Ready for Ambiguity
Cresta operates in a dynamic startup environment, so be prepared to discuss how you handle uncertainty. Share instances where you've successfully navigated ambiguity and turned it into actionable plans. This will show that you're adaptable and ready to take on the challenges of a growing company.
