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For Companies At a Glance
- Tasks: Create and optimise AI Agents that transform customer experiences and drive business success.
- Company: Join Cresta, a leading AI company revolutionising customer conversations.
- Benefits: Enjoy competitive pay, comprehensive health coverage, remote work support, and generous vacation time.
- Why this job: Be at the forefront of AI innovation and make a real impact in the customer experience space.
- Qualifications: 5+ years in tech roles with a focus on AI, strong problem-solving skills, and a hands-on approach.
- Other info: Help shape the future of our EMEA team and grow your career in a dynamic startup environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross‑functional and customer‑facing role blends product thinking, a nose for value, and project leadership with senior customer executives. You own each AI Agent and the outcomes they drive for our customers.
What You’ll Do:
- Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle.
- Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post‑go‑live optimization.
- Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI.
- Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
- Lead customer relationships and act as the primary point of contact for AI Agent.
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform.
- Improve our playbooks for agent development and customer deployment.
- Build our forward deployed practice for EMEA, setting the standards for future growth.
What We’re Looking For:
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products.
- Hands‑on work style – curiosity with a bias for action.
- Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross‑functionally.
- Strong technical understanding, systems thinking and exposure to building Agents.
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
- Passion for AI, automation, and shaping the future of customer experience.
Bonus Points:
- Background in product management, conversation design or forward deployed engineering roles.
- Experience in a startup or high‑growth SaaS environment.
- Familiarity with customer support and contact center operations.
We offer a comprehensive and people‑first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
- Paid parental leave for all new parents welcoming a new child.
- Remote work setup budget to help you create a productive home office.
- Monthly wellness and communication stipend to keep you connected and balanced.
- 20 days of vacation time.
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location‑based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Forward Deployed Product Manager - AI Agent (EMEA) employer: Cresta CTO & co
Contact Detail:
Cresta CTO & co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Product Manager - AI Agent (EMEA)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Cresta or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Cresta's mission and products inside out. Show us how your skills can directly contribute to transforming customer conversations with AI. Be ready to share your ideas!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s showtime.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you're genuinely interested in the role. Plus, it keeps you on our radar!
We think you need these skills to ace Forward Deployed Product Manager - AI Agent (EMEA)
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let your enthusiasm for AI and automation shine through. We want to see how you can shape the future of customer experience with your unique insights and experiences.
Be Specific About Your Experience: Make sure to highlight your relevant experience in technology consulting, product management, or customer success roles. We love details, so share specific examples of how you've led complex deployments or worked cross-functionally.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that align with the Forward Deployed Product Manager role. Show us why you're the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cresta!
How to prepare for a job interview at Cresta CTO & co
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and automation technologies. Be ready to discuss how you've used these in past roles, especially in product management or customer success. Show them you understand the nuances of AI Agents and how they can transform customer experiences.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex challenges in previous jobs. Think about times when you had to lead a project or navigate ambiguity. Cresta values creative problem solvers, so highlight your ability to turn ideas into actionable plans.
✨Understand the Customer's Perspective
Since this role involves working closely with customers, be ready to discuss how you've built relationships and understood their needs. Share specific instances where you facilitated workshops or design sessions that led to successful outcomes.
✨Be Ready to Discuss Metrics
Cresta is all about driving results, so come prepared to talk about how you've defined and measured success in your previous roles. Whether it's through KPIs or customer feedback, demonstrate your ability to own outcomes and deliver value.
