At a Glance
- Tasks: Lead a team to deliver exceptional 5-star customer service in residential development.
- Company: Dynamic residential development company focused on customer satisfaction.
- Benefits: Competitive salary, bonus scheme, and flexible working arrangements.
- Why this job: Make a real difference by leading a high-performing customer care team.
- Qualifications: Proven experience in managing customer care teams in relevant settings.
- Other info: Join a supportive environment with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A residential development company seeks a Head of Customer Care to lead a team responsible for delivering 5-star service standards. The ideal candidate will have proven experience in managing high-performing customer care teams within residential development or contractor settings.
Responsibilities include:
- Implementing policies
- Managing customer-related issues
- Driving customer satisfaction targets
The role offers a competitive salary, bonus scheme, and flexible working arrangements.
Head of Customer Care — Lead 5-Star Service, Flexible Work in Tewkesbury employer: Crest Recruitment
Contact Detail:
Crest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Care — Lead 5-Star Service, Flexible Work in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the residential development sector. A friendly chat can lead to insider info about job openings or even a referral that could give you the edge.
✨Tip Number 2
Prepare for interviews by researching the company’s customer care approach. Show us how your experience aligns with their 5-star service standards, and don’t forget to have examples ready that highlight your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t just apply anywhere; focus on companies that resonate with your values. Use our website to find roles that excite you, and tailor your approach to each one. We’re here to help you land that dream job!
We think you need these skills to ace Head of Customer Care — Lead 5-Star Service, Flexible Work in Tewkesbury
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in managing customer care teams, especially in residential development or contractor settings. We want to see how you've led teams to deliver top-notch service!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and achievements. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crest Recruitment
✨Know Your Customer Care Inside Out
Before the interview, brush up on the latest trends and best practices in customer care, especially within residential development. Be ready to discuss how you’ve implemented successful strategies in the past and how they can translate to this role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing high-performing teams. Think about specific challenges you've faced and how you motivated your team to achieve 5-star service standards. This will demonstrate your capability to lead effectively.
✨Understand Their Policies and Values
Research the company’s policies and values related to customer care. Be prepared to discuss how you would align your management style with their approach to customer satisfaction and how you can contribute to their goals.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current customer care challenges or how they measure success in customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
