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- Tasks: Lead the Customer Care team to ensure a 5-star experience for our customers.
- Company: Join a top-rated residential housebuilder with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, and flexible working options.
- Why this job: Make a real difference in customer satisfaction and lead a passionate team.
- Qualifications: Experience in customer care management within a residential development environment.
- Other info: Flexible working arrangements and extensive benefits for a balanced lifestyle.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Responsibilities:
- Responsible for: Customer Care team
- Reporting to: Managing Director
- Client: Residential Housebuilder with a 5* HBF accreditation
- Location: Cheltenham/ Tewkesbury region
- Geographical region: North Gloucestershire, Cotswolds and South Midlands
- Working arrangements: Flexible working arrangements between office, home and site(s)
Job Purpose
As Head of Customer Care, you will be responsible for the day-to-day running and operations of the Customer Care team and sit on the regional board. You will implement the Group's policies and procedures in relation to Customer Care, meet and maintain quality assurance standards, contribute towards the region meeting its Customer satisfaction targets, and manage all post-occupation customer-related issues through to resolution via the Customer Care team.
The role is responsible for providing leadership to the Customer Care team comprised of Customer Care Office Managers, Field Operations Managers, Co-ordinators, Administrators and Maintenance. You will drive and lead 5* Customer Care standards, oversee the Customer Care team to ensure a 5* experience is maintained for our customers, and ensure the service is provided within Company Guidelines, Group Standards and Procedures for Customer Care to maintain customer satisfaction and the company reputation.
About you
- Proven track record working for a residential developer, main contractor or housing association.
- Proven track record of managing high performing customer care teams, or teams within a highly customer centric environment.
- A customer care champion who leads from the front.
- Demonstrate exceptional verbal and written communication skills.
- A positive, can-do attitude.
- Ability to juggle multiple priorities and multi-task whilst remaining calm under pressure.
- Ability to influence others and drive behaviours.
- Thrive in a busy, fast-paced environment.
- Resilient in the face of negativity.
Benefits
- Competitive base salary
- Company bonus scheme
- 25 days holiday plus bank holidays
- Company car/car allowance
- Private healthcare
- Life insurance/ Life assurance
- Company pension scheme
- Extensive choice of flexible benefits
- Extensive choice of company-wide benefits
- Flexible working arrangements on offer
Head Of Customer Care in Tewkesbury employer: Crest Recruitment
Contact Detail:
Crest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Customer Care in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer care or residential development. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its customer care standards. Show them you know their stuff and are ready to lead a high-performing team. We want to see your passion for delivering a 5* experience!
✨Tip Number 3
Practice your communication skills! As a Head of Customer Care, you'll need to influence and inspire your team. Role-play common interview scenarios with a friend to boost your confidence and polish your delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head Of Customer Care in Tewkesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Customer Care role. Highlight your experience in managing customer care teams and any relevant achievements that showcase your ability to maintain high standards.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how your skills align with our mission. Be sure to mention your proven track record in a similar environment.
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects this. Use clear, concise language and check for any typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Crest Recruitment
✨Know Your Customer Care Inside Out
Before the interview, make sure you thoroughly understand the principles of customer care, especially in a residential setting. Familiarise yourself with the company's policies and procedures, as well as their 5* HBF accreditation. This will show that you're not just interested in the role, but also committed to maintaining high standards.
✨Showcase Your Leadership Skills
As the Head of Customer Care, you'll be leading a team. Prepare examples of how you've successfully managed high-performing teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to lead from the front.
✨Communicate Clearly and Confidently
Exceptional verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief presentation on how you would approach customer satisfaction targets, as this could impress the interviewers.
✨Prepare for Pressure Scenarios
Given the fast-paced nature of the role, be ready to discuss how you handle multiple priorities and remain calm under pressure. Think of specific instances where you successfully managed stressful situations and turned them into positive outcomes. This will highlight your resilience and problem-solving abilities.
