Customer Care Coordinator – 5* national residential developer * Role: Customer Care Coordinator * Reporting to: Customer Care Manager * Salary: Competitive base salary up to £35,000 per annum (DOE) and 12% monthly/quarterly bonuses on offer * Location: Studley, Warwickshire * Working arrangements: Office and site and hybrid working on offer upon after probation period * Immediately available Customer Care Coordinator – About the role: * We are excited to be recruiting for a Customer Care Coordinator to join our Studley, Warwickshire, South Midlands regional team. * Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Care team with the addition of a Customer Care Coordinator, reporting to the Head of Customer Care and Customer Care Manager. * The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts. Customer Care Coordinator – About you: * A champion for customer care * Previous Customer Service experience within a fast paced and busy environment * Experience within the housing or construction industry is desired but not essential * The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills * Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journey * Excellent telephone manner * Excellent communication skills, both verbal and written * Excellent listening skills, understanding customer requirements * Proactive and able to take initiative * Flexible in approach * Competent user of MS Word, Excel and Outlook * Experience within the New home environment beneficial but not essential * Knowledge of COINS is an advantage but not essential as training will be provided Customer Care Coordinator - What about the benefits package? * Competitive base salary up to £35,000 per annum (DOE) and 12% monthly/quarterly bonuses on offer Company bonus schemes up to 12% pad monthly and bi-annually * 25 days holiday plus bank holidays * Company pension scheme * Private healthcare * Choice of flexible benefits * Choice of corporate benefits
Customer Care Coordinator in Studley employer: Crest Recruitment
Join a leading and innovative contractor in Cardiff, where you will be part of a friendly and relaxed work environment that prioritises employee growth and job security. With a vibrant office culture and the opportunity to work on one of Wales' most significant redevelopment schemes, this role as Senior Technical Manager offers not only stability but also a chance to make a meaningful impact in the community. Enjoy a comprehensive benefits package, including competitive salary, private healthcare, and a supportive team dedicated to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Studley
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Crest Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Care Coordinator at Crest Recruitment.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Crest Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
