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For Companies At a Glance
- Tasks: Coordinate customer service, manage communications, and resolve issues efficiently.
- Company: Join a leading 5* national residential developer in Southampton.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and private healthcare.
- Why this job: Be part of a growing team that values customer care and offers a dynamic work environment.
- Qualifications: Previous customer care experience is preferred; housing or construction knowledge is a plus.
- Other info: Hybrid working options available, with training provided for necessary skills.
The predicted salary is between 36000 - 60000 £ per year.
We are excited to be recruiting for a Customer Service Coordinator to join our Southampton team. Due to continued growth and expansion across the region, we are now looking to further strengthen our Customer Care team with the addition of a Customer Service Coordinator, reporting to the Head of Customer Care/Customer Care Manager.
The Customer Service Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
About you:
- A champion for customer service/care
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journey
- Excellent telephone manner
- Excellent communication skills, both verbal and written
- Excellent listening skills, understanding customer requirements
- Proactive and able to take initiative
- Flexible in approach
- Competent user of MS Word, Excel and Outlook
- Experience within the New home environment beneficial but not essential
- Knowledge of COINS is an advantage but not essential as training will be provided
What will I be doing?
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team
- Carrying out general administration duties
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
Benefits package:
- Competitive base salary
- Company bonus schemes
- 25 days holiday plus bank holidays
- Company pension scheme
- Private healthcare
- Choice of flexible benefits
- Choice of corporate benefits
Customer Service Coordinator employer: Crest Recruitment
Contact Detail:
Crest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the housing and construction industry. Even if you don't have direct experience, understanding the basics can help you speak confidently about the role and its challenges during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent telephone manner is crucial for this role, consider role-playing scenarios with a friend to enhance your ability to handle customer queries effectively.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive approach and ability to remain calm under pressure.
✨Tip Number 4
Network with professionals in the customer service and housing sectors. Attend local events or join online forums to connect with others in the field, which could provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise any previous roles where you demonstrated problem-solving skills and effective communication.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer care. Mention specific examples from your past experiences that align with the responsibilities of the Customer Service Coordinator role.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as proficiency in MS Word, Excel, and Outlook, as well as your ability to remain calm under pressure and your excellent telephone manner.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their commitment to quality customer service. Mention how you can contribute to maintaining their 5* customer service standards.
How to prepare for a job interview at Crest Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer care experience. Share specific examples of how you've handled challenging situations and resolved customer issues effectively, as this role heavily relies on strong customer service skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you've had to think on your feet and solve problems under pressure. The interviewers will be looking for your ability to remain calm and proactive in challenging situations.
✨Familiarise Yourself with the Company
Research the company’s values, especially their commitment to quality standards and customer satisfaction. Understanding their approach will help you align your answers with what they are looking for in a candidate.
✨Practice Effective Communication
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your listening skills by asking insightful questions during the interview.
