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- Tasks: Support project management and engage with customers on a live construction project.
- Company: Join a top-rated national residential housebuilder with a strong reputation.
- Benefits: Gain valuable experience in project management and customer engagement.
- Why this job: Make a real difference by helping rebuild trust with homeowners.
- Qualifications: Experience in construction and strong customer-facing skills required.
- Other info: Enjoy a dynamic role with both office and site work opportunities.
The predicted salary is between 36000 - 60000 £ per year.
12-Week Secondment / Placement - Customer/Site Project Support (South Midlands)
Developer/Client: 5* national residential housebuilder
Location: South Midlands (office-based with regular site visits)
Duration: 12-week to 20-week secondment / placement
Immediate start date
We are seeking a confident and proactive individual for a 12-to-20-week secondment/placement to support a live construction-related project in the South Midlands. Working for a 5* residential developer, this role requires strong construction, customer care and technical knowledge, and is suitable for someone who enjoys working with customers and stakeholders and is comfortable operating in both office and site environments. The role requires face-to-face and telephone interaction with customers.
About the role:
- You will play a key role in supporting the project management and customer engagement around a legacy construction issue.
- Supporting project management activities across office and site locations.
- Regular face-to-face engagement with customers, including individual homeowners.
- Managing customer communication and helping to rebuild trust and confidence.
- Working closely with internal teams including Legal and PR.
- Coordinating communication, updates, and stakeholder information.
- Assisting with planning, organisation, and tracking of project activities.
About You - background:
- Background or experience in build/construction.
- Strong customer-facing experience, confident meeting and communicating with residents.
- Organised, proactive, and comfortable managing multiple tasks.
- Confident communicator with a calm, professional approach.
- Able to work collaboratively across teams and independently when required.
What’s on offer:
- Exposure to a live, complex construction and customer-facing project.
- Opportunity to develop project management and stakeholder engagement experience.
- A varied role combining office-based work with site presence.
Customer Care Manager employer: Crest Recruitment
Contact Detail:
Crest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Role-play with a friend or use mirror practice to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in construction and customer care. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this Customer Care Manager role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. We want to see examples of how you’ve effectively engaged with customers in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Crest Recruitment
✨Know Your Construction Stuff
Make sure you brush up on your construction knowledge before the interview. Understand the basics of project management and be ready to discuss any relevant experience you have in the build sector. This will show that you're not just a people person, but also someone who knows their way around a construction site.
✨Show Off Your Customer Care Skills
Since this role is all about customer engagement, prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you’ve had to rebuild trust or handle difficult conversations. This will demonstrate your proactive approach and ability to communicate effectively.
✨Be Organised and Proactive
The job requires juggling multiple tasks, so come prepared to discuss how you stay organised. You might want to share tools or methods you use to manage your time and tasks efficiently. This will highlight your ability to handle the demands of the role and show that you can work independently as well as part of a team.
✨Practice Your Communication Style
Since you'll be interacting with customers face-to-face and over the phone, practice articulating your thoughts clearly and calmly. Consider doing mock interviews with a friend or family member to refine your communication style. This will help you feel more confident and professional during the actual interview.
