At a Glance
- Tasks: Support customer care activities and resolve issues efficiently.
- Company: Award-winning regional housebuilder known for quality homes.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and private healthcare.
- Other info: Vibrant office culture with opportunities for career progression.
- Why this job: Join a friendly team and make a real difference in customer satisfaction.
- Qualifications: Exceptional customer service skills and problem-solving abilities.
The predicted salary is between 20250 - 24750 £ per year.
Role: Customer Care Coordinator (part-time)
Working arrangements: Monday or Tuesday (flexible) and Thursday and Friday (fixed)
About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire.
Office location: Chippenham, Wiltshire
Department: Customer Care
Reporting to: Customer Care Manager
About the role: To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.
- Opportunity to work for an innovation and multiple award-winning regional house builder
- A friendly and relaxed work environment
- A growing regional house builder offering job security and career progression
- To work for a quality led and customer focussed house builder
- Vibrant office culture and working environment
Key points:
- Handle incoming Customer calls
- Logging and allocation of reported defects on in house software
- Progress valid defects with staff and the supply chain
- Work within agreed SLAs, which vary from contract to contract
- Develop working relationship with key contacts at Housing Associations and Subcontractors
- Positive communication with Customers via email and telephone
- Handle complaints in a sensitive and consistent manner
- Work within Industry guidelines, compliance and standard industry practice
About you:
- Exceptional customer service skills
- A natural problem solver, with an agile and pragmatic approach to resolving issues
- Proven customer experience with specific focus on resolution management
- Previous construction industry/sector knowledge is desirable
- Excellent written skills
- Ability to manage complex situations calmly and effectively
- Ability to work independently and deliver results to meet deadlines
- Adaptability
- Ability to work as part of a team and assist in other elements where needed
- Strong organisation and time management skills
- Able to exercise discretion and professional judgement when handling confidential and sensitive information
What about the benefits package?
Competitive base salary, annual bonus, 25 days holiday plus bank holidays, company pension scheme, private healthcare and choice of company benefits.
Customer Care Coordinator in Chippenham employer: Crest Recruitment
Join a leading and innovative contractor in Cardiff, where you will be part of a friendly and relaxed work environment that prioritises employee growth and job security. With a vibrant office culture and the opportunity to work on one of Wales' most significant redevelopment schemes, this role as Senior Technical Manager offers not only stability but also a chance to make a meaningful impact in the community. Enjoy a comprehensive benefits package, including competitive salary, private healthcare, and a supportive team dedicated to your professional development.
