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- Tasks: Support project management and engage with customers on a live construction project.
- Company: Join a top-rated national residential house builder.
- Benefits: Gain valuable experience in project management and customer engagement.
- Why this job: Make a real difference in customer satisfaction while working on exciting projects.
- Qualifications: Experience in construction and strong customer-facing skills required.
- Other info: Dynamic role with both office and site work, perfect for proactive individuals.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a confident and proactive Technical Manager/Project Support professional for a 12-to-20-week secondment/placement to support a live construction-related project in the South Midlands. Working for a 5* residential developer, this role requires strong construction, customer care and technical knowledge, and is suitable for someone who enjoys working with customers and stakeholders and is comfortable operating in both office and site environments. The role requires face-to-face and telephone interaction with customers.
About the role:
You will play a key role in supporting the project management and customer engagement around a legacy construction issue.
Key Responsibilities include:
- Supporting project management activities across office and site locations
- Regular face-to-face engagement with customers, including individual homeowners
- Managing customer communication and helping to rebuild trust and confidence
- Working closely with internal teams including Legal and PR
- Coordinating communication, updates, and stakeholder information
- Assisting with planning, organisation, and tracking of project activities
About You & background:
- Background or experience in build/construction and technical disciplines
- Strong customer-facing experience, confident meeting and communicating with residents
- Organised, proactive, and comfortable managing multiple tasks
- Confident communicator with a calm, professional approach
- Able to work collaboratively across teams and independently when required
What’s on offer:
- Exposure to a live, complex construction and customer-facing project
- Opportunity to develop project management and stakeholder engagement experience
- A varied role combining office-based work with site presence
Senior Customer Service Manager in Birmingham employer: Crest Recruitment
Contact Detail:
Crest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction and customer service sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Technical Manager/Project Support role. Prepare a quick summary of your experience and what you can bring to the table, so you’re ready to impress.
✨Tip Number 3
Show up and shine! If you get the chance for an interview or a casual chat, make sure to highlight your customer-facing experience and how you’ve successfully managed projects in the past. Be confident and let your passion for the role show!
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you note to express your appreciation. It’s a great way to keep the conversation going and remind them why you’d be a fantastic fit for their team.
We think you need these skills to ace Senior Customer Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in construction and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Manager/Project Support role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. We want to see examples of how you've effectively engaged with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Crest Recruitment
✨Know Your Construction Basics
Brush up on your construction knowledge before the interview. Understand key terms and processes related to project management and customer care in the building industry. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you rebuilt trust or resolved issues, as this is crucial for the Technical Manager/Project Support role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to project support and customer interactions. Practice responding to these scenarios, focusing on your problem-solving skills and ability to communicate effectively with stakeholders.
✨Demonstrate Organisational Skills
Since the role involves managing multiple tasks, be prepared to discuss how you stay organised. Share tools or methods you use to track project activities and ensure effective communication across teams, showcasing your proactive approach.
