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- Tasks: Coordinate customer care by addressing issues and scheduling appointments efficiently.
- Company: Join a leading 5* national residential developer in Southampton.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and private healthcare.
- Why this job: Be part of a growing team that values customer satisfaction and quality service.
- Qualifications: Previous customer care experience is preferred; housing industry knowledge is a plus.
- Other info: Hybrid working options available; training provided for specific software.
The predicted salary is between 30000 - 42000 £ per year.
We are excited to be recruiting for a Customer Care Coordinator to join our Southampton team. Due to continued growth and expansion across the region, we are now looking to further strengthen our Customer Care team with the addition of a Customer Care Coordinator, reporting to the Head of Customer Care/Customer Care Manager.
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
About you:
- A champion for customer care
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journey
- Excellent telephone manner
- Excellent communication skills, both verbal and written
- Excellent listening skills, understanding customer requirements
- Proactive and able to take initiative
- Flexible in approach
- Competent user of MS Word, Excel and Outlook
- Experience within the New home environment beneficial but not essential
- Knowledge of COINS is an advantage but not essential as training will be provided
What about the benefits package?
- Competitive base salary
- Company bonus schemes on a monthly and quarterly basis
- 25 days holiday plus bank holidays
- Company pension scheme
- Private healthcare
- Choice of flexible benefits
- Choice of corporate benefits
Customer Care Coordinator in Southampton employer: Crest Recruitment Limited
Contact Detail:
Crest Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Southampton
✨Tip Number 1
Familiarise yourself with the housing and construction industry. Even if you don't have direct experience, understanding the basics will help you communicate effectively with customers and site managers.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent telephone manner is crucial for this role, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities during any interviews or discussions. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your proactive approach.
✨Tip Number 4
Be prepared to discuss how you would handle high-pressure situations. The ability to remain calm and focused is key, so think of specific instances where you've managed stress effectively in a busy environment.
We think you need these skills to ace Customer Care Coordinator in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, especially in fast-paced environments. Emphasise any previous roles where you demonstrated excellent communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care. Mention specific examples of how you've successfully handled customer issues in the past and how you can contribute to maintaining high-quality standards.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as your ability to remain calm under pressure, proactive problem-solving, and proficiency in MS Word, Excel, and Outlook.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their commitment to customer service and quality standards. Mention why you want to work specifically for this national residential developer in your application.
How to prepare for a job interview at Crest Recruitment Limited
✨Showcase Your Customer Care Experience
Make sure to highlight any previous experience you have in customer care, especially in fast-paced environments. Share specific examples of how you've successfully resolved customer issues and maintained high service standards.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet and solve problems under pressure. The role requires proactive problem-solving, so be ready to share your approach to handling challenging scenarios.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be prepared to demonstrate your listening skills by summarising what the interviewer says and responding thoughtfully.
✨Familiarise Yourself with the Company
Research the company and its values, particularly their commitment to 5-star customer service. Understanding their mission will help you align your answers with their expectations and show your genuine interest in the role.
