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- Tasks: Engage with residents and contractors, ensuring smooth communication throughout project lifecycles.
- Company: Crest Nicholson, a leading developer of quality homes and sustainable communities.
- Benefits: 25 days annual leave, private medical insurance, car allowance, and more.
- Why this job: Make a real difference in people's lives while enhancing customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and empathy.
- Other info: Flexible working options and a culture of creativity and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Crest Nicholson's Special Projects Division are looking for a Customer Relations Officer to play a crucial role and join their Communications and Customer Service Team. As Customer Relations Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to completion of remediation works.
Typical Duties:
- Ensuring clear, accessible, and customer-focused communications through various written channels and face to face.
- Acting as the primary point of contact for residents, ensuring queries and concerns are handled promptly and professionally.
- Liaise with the on-site construction team and site managers to monitor compliance with the Government Remediation Code, obtain progress updates, and ensure any issues raised by customers or residents are resolved promptly and effectively.
- Represent Crest and attend meetings with Responsible Entities and residents in relation to remediation works.
- Proactively identifying opportunities to enhance the customer experience throughout the project lifecycle.
Desired Experience / Attributes:
- Previous experience of customer or resident-facing roles.
- Strong resident and customer service skills with empathy and ability to handle sensitive situations professionally.
- Excellent written and verbal communication skills with experience in producing newsletters, presentations and other written and digital communications.
- Proactive and ability to manage multiple priorities and work under pressure.
- Valid driving license (To allow for travel to meetings).
- Previous experience working in housebuilding industry.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- 25 days annual leave
- Private Medical Insurance or Healthcare Cash Plan Options
- Car allowance
- Annual bonus scheme
- Pension scheme
- Sharesave scheme
- Life Assurance
- Personal Accident Insurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy.
Customer Relations Officer in Surrey employer: Crest Nicholson
Contact Detail:
Crest Nicholson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Officer in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Crest Nicholson. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Crest Nicholson's projects and values. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute to enhancing customer experiences.
✨Tip Number 3
Practice your communication skills! As a Customer Relations Officer, you'll need to handle sensitive situations with empathy. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Crest Nicholson.
We think you need these skills to ace Customer Relations Officer in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about clear and customer-focused communication, make sure your written application reflects that. Use concise language and structure your thoughts well to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: We want to see your previous experience in customer-facing roles. Be sure to mention any specific situations where you handled sensitive issues or improved customer experiences, as this will show us you're a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention how your skills align with the responsibilities of the Customer Relations Officer position, especially around managing multiple priorities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Crest Nicholson!
How to prepare for a job interview at Crest Nicholson
✨Know Your Stuff
Before the interview, make sure you understand Crest Nicholson's values and projects. Familiarise yourself with their approach to customer relations and the specifics of the role. This will help you demonstrate your genuine interest and how your skills align with their needs.
✨Showcase Your Communication Skills
As a Customer Relations Officer, communication is key. Prepare examples of how you've effectively handled customer queries or concerns in the past. Be ready to discuss your experience with written communications, like newsletters or presentations, as this will be crucial for the role.
✨Demonstrate Empathy and Professionalism
Crest Nicholson values empathy in customer service. Think of situations where you’ve had to handle sensitive issues and how you approached them. Highlight your ability to remain calm and professional under pressure, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their current projects or how they measure customer satisfaction. This shows that you're proactive and genuinely interested in enhancing the customer experience, which is a big part of the job.
