At a Glance
- Tasks: Engage with residents and ensure smooth communication throughout exciting projects.
- Company: Join Crest Nicholson, a leading developer creating vibrant communities.
- Benefits: Enjoy 25 days leave, private healthcare, bonuses, and flexible working options.
- Other info: Be part of a supportive team that values creativity and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Crest Nicholson's Special Projects Division are looking for a Resident Liaison Officer to play a crucial role and join their Communications and Customer Service Team.
As Resident Liaison Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to completion of remediation works.
Typical Duties:
- Ensuring clear, accessible, and customer-focused communications through various written channels and face to face.
- Acting as the primary point of contact for residents, ensuring queries and concerns are handled promptly and professionally.
- Liaise with the on-site construction team and site managers to monitor compliance with the Government Remediation Code, obtain progress updates, and ensure any issues raised by customers or residents are resolved promptly and effectively.
- Represent Crest and attend meetings with Responsible Entities and residents in relation to remediation works.
- Proactively identifying opportunities to enhance the customer experience throughout the project lifecycle.
Desired Experience / Attributes:
- Previous experience of customer or resident-facing roles.
- Strong resident and customer service skills with empathy and ability to handle sensitive situations professionally.
- Excellent written and verbal communication skills with experience in producing newsletters, presentations and other written and digital communications.
- Proactive and ability to manage multiple priorities and work under pressure.
- Valid driving license (to allow for travel to meetings).
- Previous experience working in housebuilding industry on refurbishment or remediation projects.
The Company:
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- 25 days annual leave (3 days to be taken between Christmas and New Year)
- Private Medical or Healthcare Cash Plan Options
- Car allowance
- Annual bonus scheme
- Pension scheme
- Sharesave scheme
- Life Assurance
- Personal Accident Insurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Resident Liaison Officer employer: Crest Nicholson
Crest Nicholson is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to bring their passion and creativity to the forefront. Located in the desirable town of Didcot, Oxfordshire, our Sales Executives enjoy competitive salaries, fantastic earning potential through commission, and a range of benefits including private healthcare and generous annual leave. With endless opportunities for professional growth and a commitment to ethical practices, joining Crest Nicholson means becoming part of a team that truly believes in creating thriving communities.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Crest Nicholson's values and recent projects. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to handle sensitive situations with empathy. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the projects you'll be working on and how you can enhance the customer experience. This shows you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Crest Nicholson directly.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you truly believe in what you're doing and are excited about the opportunity to join our team.
Tailor Your Communication:Make sure your written application reflects the customer-focused communication style we value. Use clear, accessible language and demonstrate your ability to handle sensitive situations with empathy and professionalism.
Highlight Relevant Experience:Don’t forget to showcase any previous experience in customer or resident-facing roles. We love seeing how your background aligns with the responsibilities of the Resident Liaison Officer position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Crest Nicholson!
How to prepare for a job interview at Crest Nicholson
✨Know Your Audience
Before the interview, take some time to research Crest Nicholson and their Special Projects Division. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you genuinely care about the company and its goals.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples of how you've effectively communicated with residents or customers in the past. Be ready to discuss how you handle sensitive situations and ensure clear, accessible communication.
✨Demonstrate Proactivity
Crest Nicholson values proactive individuals. Think of instances where you've identified opportunities to enhance customer experiences or resolved issues before they escalated. Share these examples during your interview to highlight your ability to manage multiple priorities.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or ongoing projects. This shows your interest and helps you assess if the company is the right fit for you.
