At a Glance
- Tasks: Engage with residents and manage communications throughout construction projects.
- Company: Crest Nicholson, a leading developer creating vibrant communities for over 60 years.
- Benefits: Flexible working options, professional development, and a supportive team environment.
- Other info: Join a progressive company that values creativity and inclusivity.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Experience in customer service and strong communication skills required.
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson are looking for a Resident Liaison Officer to play a crucial role and join their team on a 1 year Fixed Term Contract Basis.
As Resident Liaison Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to completion of remediation works.
Typical Duties:
- Ensuring clear, accessible, and customer-focused communications through various written channels and face to face.
- Acting as the primary point of contact for residents, ensuring queries and concerns are handled promptly and professionally.
- Liaise with the on-site construction team and site managers to monitor compliance with the Government Remediation Code, obtain progress updates, and ensure any issues raised by customers or residents are resolved promptly and efficiently.
- Represent Crest and attending meetings with Responsible Entities and residents in relation to remediation works.
- Proactively identifying opportunities to enhance the customer experience throughout the project lifecycle.
- Previous experience of customer or resident-facing roles.
- Strong resident and customer service skills with empathy and ability to handle sensitive situations professionally.
- Excellent written and verbal communication skills with experience in producing newsletters, presentations and other written and digital communications.
- Proactive and ability to manage multiple priorities and work under pressure.
- Valid driving license (To allow for travel to meetings).
- Previous experience working in housebuilding industry.
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'.
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Resident Liaison Officer in High Wycombe employer: Crest Nicholson
Crest Nicholson is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to bring their passion and creativity to the forefront. Located in the desirable town of Didcot, Oxfordshire, our Sales Executives enjoy competitive salaries, fantastic earning potential through commission, and a range of benefits including private healthcare and generous annual leave. With endless opportunities for professional growth and a commitment to ethical practices, joining Crest Nicholson means becoming part of a team that truly believes in creating thriving communities.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in High Wycombe
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Crest Nicholson.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Crest Nicholson appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Resident Liaison Officer in High Wycombe
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Crest Nicholson know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Crest Nicholson is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Crest Nicholson
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
