At a Glance
- Tasks: Lead quality assurance efforts to ensure high standards in home building.
- Company: Crest Nicholson, a top developer of quality homes and sustainable communities.
- Benefits: Competitive salary, bonuses, private healthcare, and 25 days annual leave.
- Other info: Flexible working options and a culture of creativity and professional growth.
- Why this job: Join a passionate team making a real impact in the construction industry.
- Qualifications: Experience in construction, strong communication skills, and a proactive attitude.
The predicted salary is between 50000 - 65000 € per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Crest Nicholson are recruiting for a Group Quality Assurance Manager to join our business. Our central quality assurance team deliver a mix of support services to Divisional operations and provide Group assurance and compliance monitoring. Working closely with Division to ensure that the processes and systems we develop are practical and consistently delivered across the group to help ensure our customers receive a high-quality new home product.
Key Responsibilities:
- Standard Process & Systems Development - Contribute to the development of our QA standards, processes and systems.
- Operational support - Train, coach and support operational teams in delivering to expectations.
- Group Assurance - Monitor compliance with key QA controls and KPI’s, including other stakeholder standards (NHBC/Premier etc).
- Product Quality Assurance – Such as Off-site manufacture and key on-site components.
Responsibilities listed above expanded on below.
Standards Process & Systems Development
- Contribute towards the review and update of the Quality Management System, Good Practice Guide, Fire Safety Performance Policy, Build Manual and Quality & Customer Service Process.
- Contributor towards any working groups on build and systems compliance improvement.
Operational Support
- Induct new staff in the Quality Management System - policies and processes, and the high levels of customer satisfaction expected at Crest Nicholson.
- Ensure by training and coaching that the site team (Build Managers and Site/Assistant/Trainee Managers) are consistently implementing Crest processes and systems as required.
- Field View to demonstrate Build Stage Quality Compliance and capture of evidence.
- Capture of evidence as laid out in the Quality policy and procedures which set out the required evidence to be captured.
- Ensure the Build/Site Manager can arrange sub-contractor set up of Field View through IT Services.
Group Assurance
- Check the use of Field View for Build Stage Quality Compliance against the Quality Dashboard and agree any improvement action plans to achieve agreed compliance targets.
- Utilise reporting tools and services from external organizations such as NHBC and Premier, customer satisfaction reports to achieve compliance.
- Audit systems utilisation for key evidence requirements such as: Sub-contractor evidence for fire protection and insulation.
- Check compliance to the Fire Safety Performance Policy and Quality & Customer Service Process.
- Check snagging is being managed and closed and investigate root cause of any defects.
Product Quality Assurance
- Off-Site Manufacture site visits and audits.
- Critical component and building performance requirements.
What are we looking for in a successful candidate?
- Experience in the construction/home building industry.
- Building regulations and new home warranty standards.
- Strong communication, coaching and training skills.
- CSCS card.
- Internal auditor (desirable).
- Practitioner Level of the Chartered Quality Institute (PCQI) or equivalent/working towards (desirable).
- Sound working knowledge of Microsoft Office products including Teams.
- Proactive, self-starter, able to work on own initiative or within team.
- Good understanding of Operational IT systems to record build compliance.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- Competitive Salary
- Company Bonus Scheme
- Car Allowance
- Private pension
- Private healthcare and cash plan options
- 25 days' annual leave
- Cycle to work scheme
- Share save scheme
- Gym membership discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Group Quality Assurance Manager employer: Crest Nicholson
Crest Nicholson is an exceptional employer that fosters a vibrant work culture where passion and customer focus are at the forefront. With a commitment to employee growth, we offer extensive benefits including competitive salaries, private healthcare, and opportunities for flexible working arrangements. Our inclusive environment encourages creativity and continuous professional development, making it an ideal place for those looking to make a meaningful impact in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Group Quality Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the construction and home building industry, especially those who work at Crest Nicholson. A friendly chat can open doors and give you insider info on the company culture and job expectations.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of QA standards and compliance monitoring. Be ready to share examples of how you've successfully implemented processes in previous roles. We love hearing about real-life experiences!
✨Tip Number 3
Show your passion for quality assurance! During interviews, express your commitment to delivering high-quality products and customer satisfaction. Let them know you believe in their mission and are excited to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Crest Nicholson team. Good luck!
We think you need these skills to ace Group Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Group Quality Assurance Manager role. Highlight your experience in the construction/home building industry and any relevant qualifications, like your CSCS card or internal auditor status.
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your passion for quality assurance and customer satisfaction. Share specific examples of how you've contributed to QA processes in previous roles and why you believe in Crest Nicholson's mission.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure to demonstrate your ability to train and coach others in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can easily find more information about our company culture and values there!
How to prepare for a job interview at Crest Nicholson
✨Know Your QA Standards
Before the interview, brush up on the key quality assurance standards relevant to the construction industry. Familiarise yourself with the NHBC and Premier standards, as well as Crest Nicholson's specific processes. This will show that you’re not just interested in the role but also understand the importance of compliance and quality in delivering a high-quality product.
✨Showcase Your Coaching Skills
Since the role involves training and supporting operational teams, prepare examples of how you've successfully coached others in the past. Think about specific situations where your guidance led to improved performance or compliance. This will demonstrate your ability to lead and develop teams effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific quality assurance challenges. Prepare by thinking through potential scenarios related to site compliance or product quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Proactivity
Crest Nicholson values proactive self-starters, so be ready to discuss times when you took the initiative to improve processes or solve problems. Highlight any experiences where you identified issues before they became significant problems, showcasing your ability to think ahead and act decisively.
