At a Glance
- Tasks: Fix and improve homes while ensuring customer satisfaction and quality standards.
- Company: Join Crest Nicholson, a leading developer of quality homes and vibrant communities.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and 25 days' annual leave.
- Other info: Flexible working options and a culture of creativity and professional growth.
- Why this job: Make a real difference in people's lives by enhancing their living spaces.
- Qualifications: Skilled tradesman with experience in property services and excellent customer service skills.
The predicted salary is between 30000 - 40000 € per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Crest Nicholson's Eastern Division is looking for a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faulty workmanship and replacing faulty materials and to ensure that all remedial works which the company has accepted to deal with are completed with minimal disruption and inconvenience to the customer. This is a site based role where you will be travelling from your home address to our development locations.
This is a customer facing role where a Customer Services Manager will raise requests of works for completion, and where you will be in charge of communicating directly with Crest Nicholson clients and managing the appointment process, agreeing when works will commence and be completed within set timescales. It is the responsibility of the Customer Service Technician to ensure materials are available and to hand when completing the works, and that the remedial work is completed in accordance to our quality standards.
Examples of your work will include:
- Painting
- Mastic Replacement
- Wall Tiling
- Carpentry work such as easing doors, creaking floors etc.
- Paving slab adjustment
- Plaster repairs
- Kitchen unit adjustments
When completing and undertaking work you will provide the Customer Service Manager with regular progress reports and keep him/her aware of any problems arising from works undertaken. You will also keep a log of reoccurring issues, highlighting any products or materials which are substandard, to prevent further use and limiting continuous problems. All work shall be carried out in accordance with our Health and Safety policies, as well as our quality procedures. We expect all Crest employees to be well presented, and to keep tools and equipment safe and in good order.
We are looking for an ambitious individual with a keen eye for detail. You will be a skilled tradesman with experience in a similar role across property services and snagging. You will be open and friendly with customer service and quality at the centre of your work, as well as demonstrating excellent organisational skills and time management.
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- Competitive Salary
- Company Bonus Scheme
- Company Vehicle
- Private pension
- Private healthcare and cash plan options
- 25 days' annual leave
- Cycle to work scheme
- Share save scheme
- Gym membership discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Customer Service Technician employer: Crest Nicholson
Crest Nicholson is an exceptional employer that prioritises employee satisfaction and professional growth, offering a competitive salary, company bonuses, and a range of benefits including private healthcare and generous annual leave. Our inclusive work culture fosters creativity and collaboration, ensuring that our Customer Service Technicians are supported in delivering high-quality service while enjoying a fulfilling career in a thriving environment. With a commitment to ethical practices and flexible working arrangements, we empower our employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crest Nicholson. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Think about your past experiences and how they relate to the role of a Customer Service Technician. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your personality! Remember, this is a customer-facing role, so let your friendly and open nature shine through during the interview. Smile, be approachable, and demonstrate your passion for providing excellent customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We love seeing candidates who are genuinely excited about the role and what we do at Crest Nicholson. Share why you believe in our mission and how you can contribute to our customer-focused approach.
Tailor Your Experience:Make sure to highlight your relevant skills and experiences that align with the Customer Service Technician role. We want to see how your background in property services and snagging makes you a perfect fit for our team. Don't just list your duties; explain how they relate to what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your skills and experiences stand out – we want to see your best self quickly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Crest Nicholson
✨Know Your Stuff
Make sure you brush up on your technical skills related to the role. Familiarise yourself with common remedial works like painting, carpentry, and tiling. Being able to discuss your experience confidently will show that you're the right fit for the job.
✨Customer Focus is Key
Since this role is customer-facing, think about how you can demonstrate your customer service skills. Prepare examples of how you've handled customer interactions in the past, especially any challenging situations where you turned things around.
✨Be Organised
Showcase your organisational skills by discussing how you manage your time and keep track of materials and appointments. You might want to bring a planner or a log of previous projects to illustrate your approach to staying organised.
✨Dress the Part
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and ensure that you look professional, as this reflects your attitude towards the role and the company’s standards.
