At a Glance
- Tasks: Support customers through their home purchase journey and resolve any issues.
- Company: Crest Nicholson, a leading developer of quality homes and communities.
- Benefits: 25 days annual leave, private healthcare, pension scheme, and more.
- Other info: Flexible working options and opportunities for professional development.
- Why this job: Join a passionate team and make a real difference in customers' lives.
- Qualifications: Experience in customer service and strong organisational skills.
The predicted salary is between 30000 - 40000 € per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Crest Nicholson's Eastern Division are looking for a Customer Service Coordinator to join the growing team on a 1 year Fixed Term Contract basis at our office in Brentwood.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction. This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- 25 days annual leave
- Private Medical Healthcare Cash Plan Options
- Pension scheme
- Sharesave scheme
- Life Assurance
- Personal Accident Insurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Customer Service Coordinator employer: Crest Nicholson
Crest Nicholson is an exceptional employer, offering a vibrant work culture where passion and customer focus are at the forefront of our operations. Located in Brentwood, we provide extensive benefits including private medical healthcare, a pension scheme, and opportunities for professional development, all while fostering an inclusive environment that values creativity and employee loyalty. Join us as a Customer Service Coordinator and be part of a team dedicated to making home buying a positive experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Role-play with a friend or use online resources to get comfortable with handling tricky situations.
✨Tip Number 3
Show your passion for customer service during interviews! Share stories that highlight your positive attitude and how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at Crest Nicholson.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their experience as smooth as possible.
Highlight Relevant Experience:Make sure to mention any previous roles where you've worked in a customer-focused environment. We love seeing how your past experiences can contribute to our team and help us deliver top-notch service.
Be Organised and Clear:Your application should be well-structured and easy to read. We appreciate clarity, so make sure to organise your thoughts and present them in a way that showcases your organisational skills.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Crest Nicholson
✨Know the Company Inside Out
Before your interview, take some time to research Crest Nicholson. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to manage expectations and maintain a positive attitude, as these are crucial for a Customer Service Coordinator role.
✨Practice Difficult Conversations
Since this role involves having tough conversations, practice how you would approach these situations. Think about how to communicate clearly and empathetically, especially when dealing with customer complaints or concerns.
✨Organisational Skills Matter
Be ready to discuss how you manage multiple cases at once. Share strategies you use to stay organised and ensure follow-ups are timely. This will demonstrate your ability to handle the fast-paced environment of customer service.
