At a Glance
- Tasks: Support customers through their home purchase journey and resolve any issues.
- Company: Crest Nicholson, a quality housebuilder with a focus on customer satisfaction.
- Benefits: Competitive salary, annual bonus, private healthcare, and 25 days leave.
- Other info: Inclusive workplace with flexible working options and excellent career growth.
- Why this job: Make a real impact by helping customers during their biggest purchase.
- Qualifications: Experience in customer service and strong organisational skills.
The predicted salary is between 26100 - 31900 £ per year.
It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Crest Nicholson’s South West Division are looking for a Customer Service Coordinator to join the growing team at our office in Stoke Gifford on a 1 year Fixed Term Contract basis.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public who are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction. This role is well suited to someone who is positive and outgoing, with a strong sense of customer service.
You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers. You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately.
Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
The Company Our people are at the heart of our business, and we’re committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive. We welcome applications from people of all backgrounds and recognise that everyone has different needs outside of work too. That’s why, wherever possible, we’ll consider flexible working requests across every role, helping you find the right balance between work and life.
We’re passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact. At Crest Nicholson, we care about you as an individual, not just the role you do, and we’re committed to supporting every part of your life — from your wellbeing and financial security to your lifestyle and career.
That’s why we offer a comprehensive benefits package designed with you in mind. This includes:
- Competitive salary
- Annual company bonus scheme
- Private pension
- Private healthcare and healthcare cash plan options
- 25 days annual leave, plus bank holidays
- Cycle to Work scheme
- Sharesave scheme
- Gym membership discounts
As part of the recruitment process, we’ll ask you to provide some personal information so we can process your application. To find out more about how we collect, use and protect your data, please see our Recruitment Privacy Policy on the Crest Nicholson website.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Customer Service Co-ordinator employer: Crest Nicholson
Crest Nicholson is an exceptional employer, offering a dynamic work environment at the Marston Leys development in Stratford Upon Avon. With a strong focus on employee growth, competitive salaries, and comprehensive benefits including private healthcare and a generous leave policy, we foster a culture of collaboration and innovation that empowers our Site Managers to excel in their roles and contribute to meaningful home builds.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Crest Nicholson.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Crest Nicholson. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Crest Nicholson.
How to prepare for a job interview at Crest Nicholson
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Crest Nicholson's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Crest Nicholson offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
