It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Delivering a great customer experience is at the heart of what we do – and we’d like you to shape how we do it. You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. To do this, you need to be confident, personable, energetic and self-motivated, as you’ll be the main, face-to-face point of contact across a number of our sought-after developments.
Just some of the things you’ll be doing:
- Build strong relationships with your customers so they feel comfortable contacting you and providing honest feedback, so we can continuously improve our service.
- Stay in the know about build progress by attending development team meetings.
- Accompany your customers as they get to know their home during its construction.
- Showcase our thoughtfully-designed homes to customers after they’re built, so they understand their benefits, like flexible living and energy efficiency.
- Visit your customers once they’ve moved in to make sure they are happy, and if they have concerns, help resolve them.
Does this sound like you? Hopefully you’ll tick all the boxes below, but don’t worry if not as we’re committed to investing in training and your career development:
- Experience in a customer-facing role within a service industry.
- Polite, professional and an excellent communicator.
- Open to a challenge, change and strives for continual improvement.
- Knowledge of the homebuilding industry desirable but not essential as training will be provided.
- A natural in building and fostering internal and external relationships.
- Attention to detail, a passion for excellence and the ability to work independently and make key decisions.
The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
Benefits and package:
- Competitive salaries and bonus schemes
- Car Allowance
- Share save Scheme
- Private pension
- Private healthcare and cash plan options
- 25 days' annual leave
- Retail discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you truly believe in creating great experiences for our customers, so share any relevant stories or examples that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the Customer Relations Manager role. Highlight your experience in customer-facing roles and how it aligns with our commitment to exceptional service. We love seeing candidates who take the time to connect their skills with what we do!
Be Personable:Remember, we’re looking for someone who is confident and personable. Use a friendly tone in your writing to reflect your personality. This will help us get a sense of who you are and how you might connect with our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values while you’re at it.
How to prepare for a job interview at Crest Nicholson
✨Know the Company Inside Out
Before your interview, take some time to research Crest Nicholson. Understand their values, recent projects, and what makes them stand out in the homebuilding industry. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your communication style and how you make customers feel valued.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about scenarios related to homebuying and customer feedback. Practising your responses can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Passion for Customer Experience
Crest Nicholson is all about delivering exceptional service. Be prepared to discuss what excellent customer service means to you and how you would contribute to enhancing the customer experience. Your enthusiasm should shine through!
