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- Tasks: Build strong relationships with customers and guide them through their homebuying journey.
- Company: Crest Nicholson, a leading developer of quality homes and sustainable communities.
- Benefits: Competitive salary, car allowance, private healthcare, and 25 days annual leave.
- Why this job: Make a real impact by enhancing customer experiences in the exciting homebuilding industry.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for improvement.
- Other info: Inclusive employer offering flexible working and opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
It’s fun to work in a company where people truly BELIEVE in what they’re doing. We’re committed to bringing passion and customer focus to the business. Delivering a great customer experience is at the heart of what we do – and we’d like you to shape how we do it. You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. To do this, you need to be confident, personable, energetic and self-motivated, as you’ll be the main, face-to-face point of contact across a number of our sought-after developments.
Just some of the things you’ll be doing:
- Build strong relationships with your customers so they feel comfortable contacting you and providing honest feedback, so we can continuously improve our service.
- Stay in the know about build progress by attending development team meetings.
- Accompany your customers as they get to know their home during its construction.
- Showcase our thoughtfully-designed homes to customers after they’re built, so they understand their benefits, like flexible living and energy efficiency.
- Visit your customers once they’ve moved in to make sure they are happy, and if they have concerns, help resolve them.
Does this sound like you? Hopefully you’ll tick all the boxes below, but don’t worry if not as we’re committed to investing in training and your career development:
- Experience in a customer-facing role within a service industry.
- Polite, professional and an excellent communicator.
- Open to a challenge, change and strives for continual improvement.
- Knowledge of the homebuilding industry desirable but not essential as training will be provided.
- A natural in building and fostering internal and external relationships.
- Attention to detail, a passion for excellence and the ability to work independently and make key decisions.
The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
Benefits and package:
- Competitive salaries and bonus schemes
- Car Allowance
- Share save Scheme
- Private pension
- Private healthcare and cash plan options
- 25 days’ annual leave
- Retail discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'. If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us.
Customer Relations Manager in Brentwood employer: Crest Nicholson
Contact Detail:
Crest Nicholson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Brentwood
✨Tip Number 1
Get to know the company inside out! Research Crest Nicholson's values, projects, and customer service approach. This will help you connect with the interviewers and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since you'll be the face of the company, role-play common customer scenarios with friends or family. This will boost your confidence and help you demonstrate your excellent communication skills during interviews.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider tips and might even lead to a referral, which can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Crest Nicholson and ready to contribute to our mission of delivering exceptional customer experiences.
We think you need these skills to ace Customer Relations Manager in Brentwood
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you truly believe in creating great experiences for our customers, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for in a Customer Relations Manager.
Be Personable: Since this role is all about building relationships, your written application should reflect your friendly and approachable nature. Use a conversational tone and don’t be afraid to let your personality come through – we want to get to know the real you!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Crest Nicholson
✨Know the Company Inside Out
Before your interview, take some time to research Crest Nicholson. Understand their values, recent projects, and what makes them stand out in the homebuilding industry. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Focus
As a Customer Relations Manager, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved issues. Highlight your communication skills and how you’ve made customers feel valued.
✨Be Energetic and Personable
Crest Nicholson is looking for someone who is confident and energetic. During the interview, let your personality shine through! Smile, maintain eye contact, and engage with your interviewers. This will help convey your passion for customer service and your fit for the role.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This shows that you’re genuinely interested in the position and helps you assess if it’s the right fit for you.
