Overview
In this role, you manage the end-to-end sales process from reservation to completion, focusing on swift conveyancing and smooth part-exchange transactions. You will collaborate with build and sales teams to confirm completion dates, handle notices and funding, and maintain proactive communication with customers. The role supports off-plan sales and requires strong customer service and regulatory awareness. It offers a pathway to impact customer journeys and contribute to Crest Nicholson’s growth and collaborative culture.
Pay / Benefits
- Competitive salary
- Annual company bonus scheme
- Private pension
- Private healthcare
- 25 days annual leave, plus bank holidays
- Cycle to Work scheme
Responsibilities
- Point of contact for purchasers from reservation to completion
- Guide purchasers through the conveyance process and drive swift exchanges
- Meet sales targets including off-plan sales
- Communicate proactively with customers
- Coordinate with build/sales management for completion dates
- Manage notices to complete and ensure funds are available
- Provide regular progress reports and ensure legal/regulatory compliance
- Capture customer feedback for analysis
- Support handover to purchasers on completion day with Sales Offices
- Liaise with advisors and managers on potential part exchange and smoothmove transactions
- Build rapport with local agents for valuations on part exchange
- Progress part exchange transactions from sale to completion
- Visit and maintain stock part exchange properties, coordinating with cleaners/gardeners
Key requirements
- Understanding of the home buying process
- Understanding of the mortgage market and conveyancing requirements
- Understanding barriers within the process and how to overcome them
- Organisational skills
- Excellent customer service and interpersonal skills
- Excellent IT skills
- Tenacious, determined attitude
- Excellent interpersonal skills
- Customer-focused mindset
- Proactive communication
- Team player with ability to work independently
- Understanding of mortgage market and conveyancing requirements
- IT proficiency
Sales Progressor in Addlestone employer: Crest Nicholson
Crest Nicholson is an exceptional employer, offering a dynamic work environment at the Marston Leys development in Stratford Upon Avon. With a strong focus on employee growth, competitive salaries, and comprehensive benefits including private healthcare and a generous leave policy, we foster a culture of collaboration and innovation that empowers our Site Managers to excel in their roles and contribute to meaningful home builds.
