At a Glance
- Tasks: Communicate with residents and manage relationships throughout construction projects.
- Company: Join Crest Nicholson, a leading developer of quality homes and sustainable communities.
- Benefits: Flexible working options, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in the housebuilding industry.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Experience in customer service and strong communication skills required.
Crest Nicholson are looking for a Resident Liaison Officer to play a crucial role and join their team on a 1 year Fixed Term Contract Basis.
As Resident Liaison Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to completion of remediation works.
Typical Duties:
- Ensuring clear, accessible, and customer-focused communications through various written channels and face to face.
- Acting as the primary point of contact for residents, ensuring queries and concerns are handled promptly and professionally.
- Liaise with the on-site construction team and site managers to monitor compliance with the Government Remediation Code, obtain progress updates, and ensure any issues raised by customers or residents are resolved promptly and effectively.
- Represent Crest and attend meetings with Responsible Entities and residents in relation to remediation works.
- Proactively identifying opportunities to enhance the customer experience throughout the project lifecycle.
Desired Experience / Attributes:
- Previous experience of customer or resident-facing roles.
- Strong resident and customer service skills with empathy and ability to handle sensitive situations professionally.
- Excellent written and verbal communication skills with experience in producing newsletters, presentations and other written and digital communications.
- Proactive and ability to manage multiple priorities and work under pressure.
- Valid driving license (To allow for travel to meetings).
- Previous experience working in housebuilding industry.
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
Resident Liaison Officer in Addlestone employer: Crest Nicholson
Crest Nicholson is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to bring their passion and creativity to the forefront. Located in the desirable town of Didcot, Oxfordshire, our Sales Executives enjoy competitive salaries, fantastic earning potential through commission, and a range of benefits including private healthcare and generous annual leave. With endless opportunities for professional growth and a commitment to ethical practices, joining Crest Nicholson means becoming part of a team that truly believes in creating thriving communities.
