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- Tasks: Manage relationships with residents and contractors to enhance their experience.
- Company: Leading housing developer in Addlestone with a focus on community.
- Benefits: Competitive benefits including annual leave, medical insurance, and pension scheme.
- Why this job: Make a difference in residents' lives while developing your communication skills.
- Qualifications: Strong customer service skills and experience in resident-facing roles.
- Other info: Join a supportive team dedicated to creating vibrant communities.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing developer in Addlestone is seeking a Customer Relations Officer to manage relationships with residents and contractors. The ideal candidate will have strong customer service skills, excellent written and verbal communication abilities, and experience in resident-facing roles. This position offers competitive benefits including annual leave, medical insurance, and a pension scheme.
Resident Experience & Communications Lead in Addlestone employer: Crest Nicholson
Contact Detail:
Crest Nicholson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience & Communications Lead in Addlestone
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relations. We can role-play with a friend or use online resources to boost our confidence and communication skills.
✨Tip Number 3
Showcase your personality! During interviews, let your passion for resident experience shine through. We want to connect with the interviewers and demonstrate how we can enhance their team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Resident Experience & Communications Lead in Addlestone
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing relationships, make sure your written application highlights your communication prowess. Use clear and concise language to demonstrate how you can effectively engage with residents and contractors.
Tailor Your Application: We want to see how you fit into our team! Customise your CV and cover letter to reflect the specific skills and experiences that align with the Resident Experience & Communications Lead role. This shows us you’ve done your homework and are genuinely interested.
Highlight Customer Service Experience: Don’t forget to showcase any previous roles where you’ve excelled in customer service. We’re looking for someone who can handle resident queries with ease, so share examples of how you’ve gone above and beyond in past positions.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Crest Nicholson
✨Know Your Audience
Before the interview, research the housing developer and their values. Understanding their mission and how they engage with residents will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've successfully managed resident relationships in the past. Be ready to discuss specific situations where your communication made a positive impact.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in resident-facing scenarios. Think of a few challenging situations you've encountered and how you resolved them, highlighting your customer service skills and empathy.
✨Ask Insightful Questions
At the end of the interview, have a couple of thoughtful questions ready about the company culture or how they measure success in resident relations. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
