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- Tasks: Engage with residents and contractors, ensuring smooth communication throughout project lifecycles.
- Company: Crest Nicholson, a leading developer of quality homes and sustainable communities.
- Benefits: 25 days annual leave, private medical insurance, car allowance, and annual bonus scheme.
- Why this job: Make a real difference in people's lives while enhancing customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and empathy for sensitive situations.
- Other info: Flexible working options and a culture of creativity and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Crest Nicholson's Special Projects Division are looking for a Customer Relations Officer to play a crucial role and join their Communications and Customer Service Team. As Customer Relations Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to completion of remediation works.
Typical Duties
- Ensuring clear, accessible, and customer-focused communications through various written channels and face to face.
- Acting as the primary point of contact for residents, ensuring queries and concerns are handled promptly and professionally.
- Liaise with the on-site construction team and site managers to monitor compliance with the Government Remediation Code, obtain progress updates, and ensure any issues raised by customers or residents are resolved promptly and effectively.
- Represent Crest and attend meetings with Responsible Entities and residents in relation to remediation works.
- Proactively identifying opportunities to enhance the customer experience throughout the project lifecycle.
Desired Experience / Attributes
- Previous experience of customer or resident-facing roles.
- Strong resident and customer service skills with empathy and ability to handle sensitive situations professionally.
- Excellent written and verbal communication skills with experience in producing newsletters, presentations and other written and digital communications.
- Proactive and ability to manage multiple priorities and work under pressure.
- Valid driving license (To allow for travel to meetings).
- Previous experience working in housebuilding industry.
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
Benefits
- 25 days annual leave
- Private Medical Insurance or Healthcare Cash Plan Options
- Car allowance
- Annual bonus scheme
- Pension scheme
- Sharesave scheme
- Life Assurance
- Personal Accident Insurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
Customer Relations Officer in Addlestone employer: Crest Nicholson
Contact Detail:
Crest Nicholson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Officer in Addlestone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crest Nicholson. Understand their projects, values, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Officer, you'll need to be a pro at handling queries and concerns. Try role-playing with a friend or family member to get comfortable with responding to different scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled sensitive situations in the past. Highlight your ability to connect with customers and residents on a personal level. This will demonstrate that you have the right mindset for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows that you’re keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relations Officer in Addlestone
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've handled sensitive situations and provided excellent service, so share specific examples that showcase your empathy and professionalism.
Communicate Clearly and Effectively: Since the role involves a lot of written communication, ensure your application is clear and well-structured. Use concise language and check for any typos or grammatical errors. We love a good communicator!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us why you’re the perfect fit for the Customer Relations Officer role at Crest Nicholson.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Crest Nicholson
✨Know Your Stuff
Before the interview, make sure you understand Crest Nicholson's values and the specifics of the Customer Relations Officer role. Familiarise yourself with their projects and the importance of customer communication in the housebuilding industry. This will help you demonstrate your genuine interest and knowledge during the interview.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples that highlight your written and verbal skills. Think about times when you've successfully handled sensitive situations or resolved customer queries. Practising these scenarios can help you articulate your experience clearly.
✨Be Proactive
Crest Nicholson values a proactive approach, so come prepared with ideas on how you could enhance the customer experience. Think about potential improvements or initiatives you could suggest based on your previous experiences. This shows you're not just reactive but also forward-thinking.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer relations. Prepare for scenario-based questions by thinking through your past experiences and how they relate to the challenges you might face in this role. This will help you respond confidently and effectively.
