Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents and manage communications throughout project lifecycles.
- Company: Crest Nicholson builds quality homes and vibrant communities for over 60 years.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible working options.
- Why this job: Join a progressive team focused on community impact and personal development.
- Qualifications: Experience in resident liaison and excellent communication skills required.
- Other info: Driving license needed for travel to meetings.
The predicted salary is between 36000 - 60000 £ per year.
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. Crest Nicholson's Special Projects Division are looking for a Resident Liaison Officer to play a crucial role and join their growing Remediation Engagement Team. As Resident Liaison Officer you will be responsible for communications and relationships with freeholders, management companies, leaseholders and residents across a number of projects from scoping stage through to completion of remediation.
Typical Duties:
- Ensuring that clear and understandable communications are provided which must include bi-monthly newsletters.
- Carrying out the duties highlighted in the communications strategy for Special Projects Division for this role.
- Liaise with on-site construction team and site managers to obtain updates and ensure that any issues highlighted by residents are resolved in a timely manner and communicate outcomes of any issues back to the customer.
- Working with the complaints manager and co-ordinator, respond to any queries from residents/leaseholder/Responsible Entities/managing agents.
- Attending meetings with Responsible Entities and residents.
Desired Experience / Attributes:
- Previous experience in a Resident Liaison Officer capacity.
- Previous experience of undertaking resident-facing meetings and meetings with Responsible Entities.
- Previous experience of producing newsletters in previous Resident Liaison role(s).
- Excellent communicator.
- Valid driving license (To allow for travel to meetings).
The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- 25 days annual leave
- Private Medical Insurance
- Family cover or Healthcare Cash Plan
- Car allowance
- Annual bonus scheme
- Pension scheme
- Sharesave scheme
- Life Assurance
- Personal Accident Insurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy’.
Resident Liason Officer employer: Crest Nicholson plc
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liason Officer
✨Tip Number 1
Familiarise yourself with Crest Nicholson's projects and values. Understanding their approach to building sustainable communities will help you align your communication style and demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Crest Nicholson, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare examples from your previous experience that showcase your communication skills and ability to resolve issues. Being able to articulate specific instances where you've successfully managed resident relations will set you apart.
✨Tip Number 4
Stay updated on industry trends related to residential development and community engagement. This knowledge can help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
We think you need these skills to ace Resident Liason Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Resident Liaison Officer position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in a Resident Liaison Officer role or similar positions. Mention specific examples of how you've successfully managed communications and relationships with residents or stakeholders.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively. This could include instances where you've produced newsletters or handled resident queries.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for Crest Nicholson and their commitment to creating sustainable communities, and explain why you would be a great fit for their team.
How to prepare for a job interview at Crest Nicholson plc
✨Know the Company Inside Out
Before your interview, make sure you research Crest Nicholson thoroughly. Understand their values, recent projects, and their approach to community building. This will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Prepare for Resident-Facing Scenarios
As a Resident Liaison Officer, you'll be dealing with various stakeholders. Prepare for questions that may involve conflict resolution or communication strategies. Think of examples from your past experience where you've successfully managed resident concerns or facilitated meetings.
✨Showcase Your Communication Skills
Since clear communication is key in this role, be ready to discuss how you’ve effectively communicated with residents and management in previous positions. You might even want to bring along samples of newsletters or reports you've created to showcase your writing skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the specific challenges they face in remediation projects, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
