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- Tasks: Join us as a Customer Service Technician, fixing homes and ensuring customer satisfaction.
- Company: Crest Nicholson builds quality homes and vibrant communities for over 60 years.
- Benefits: Enjoy competitive salary, bonuses, healthcare, gym discounts, and flexible working options.
- Why this job: Be part of a supportive team focused on quality, customer service, and community impact.
- Qualifications: We seek skilled tradespeople with attention to detail and strong organisational skills.
- Other info: This role involves travel to various development sites and requires a friendly, professional attitude.
The predicted salary is between 30000 - 42000 £ per year.
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson's Yorkshire Division is looking for a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faulty workmanship and replacing faulty materials. The aim is to ensure that all remedial works accepted by the company are completed with minimal disruption and inconvenience to the customer. This is a site-based role where you will be travelling from your home address to our development locations.
This is a customer-facing role where Customer Services will raise requests for completion, and you will be in charge of communicating directly with Crest Nicholson clients and managing the appointment process, agreeing when works will commence and be completed within set timescales. It is the responsibility of the Customer Service Technician to ensure materials are available and to hand when completing the works, and that the remedial work is completed in accordance with our quality standards.
Examples of your work will include:
- Painting
- Mastic Replacement
- Wall Tiling
- Carpentry work such as easing doors, creaking floors etc.
- Paving slab adjustment
- Plaster repairs
- Kitchen unit adjustments
When completing and undertaking work, you will provide regular progress reports and keep Crest aware of any problems arising from works undertaken. You will also keep a log of recurring issues, highlighting any products or materials which are substandard, to prevent further use and limit continuous problems. All work shall be carried out in accordance with our Health and Safety policies, as well as our quality procedures. We expect all Crest employees to be well presented, and to keep tools and equipment safe and in good order.
We are looking for an ambitious individual with a keen eye for detail. You will be a skilled tradesman with experience in a similar role across property services and snagging. You will be open and friendly with customer service and quality at the centre of your work, as well as demonstrating excellent organisational skills and time management.
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, including:
- Competitive Salary
- Company Bonus Scheme
- Company Vehicle
- Private pension
- Private healthcare and cash plan options
- 25 days' annual leave
- Cycle to work scheme
- Share save scheme
- Gym membership discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy’.
Customer Service Technician employer: Crest Nicholson plc
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician
✨Tip Number 1
Familiarise yourself with Crest Nicholson's projects and values. Understanding their commitment to quality and community will help you align your responses during interviews, showcasing how your skills and experience can contribute to their mission.
✨Tip Number 2
Prepare to discuss specific examples from your past work that demonstrate your problem-solving skills and attention to detail. Highlighting your experience in remedial works and customer service will show that you're the right fit for this role.
✨Tip Number 3
Practice your communication skills, as this role involves direct interaction with clients. Being able to clearly explain processes and manage expectations will be crucial, so consider role-playing scenarios with a friend or family member.
✨Tip Number 4
Research common issues in property services and snagging. Being knowledgeable about typical problems and solutions will not only impress during interviews but also prepare you for the challenges you might face on the job.
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Technician position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in property services and snagging. Provide specific examples of past work that demonstrate your skills in remedial tasks and customer service.
Showcase Your Skills: Make sure to mention your organisational skills, attention to detail, and ability to manage time effectively. These are crucial for the role, so provide examples of how you've successfully used these skills in previous positions.
Professional Presentation: Ensure your application is well-presented and free from errors. Use a clear format, professional language, and check for spelling and grammar mistakes. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Crest Nicholson plc
✨Showcase Your Customer Service Skills
As a Customer Service Technician, you'll be interacting directly with clients. Be prepared to discuss your previous experiences in customer service, highlighting how you resolved issues and maintained a positive relationship with customers.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the specific trades mentioned in the job description, such as painting, carpentry, and tiling. Be ready to explain your experience with these tasks and how you ensure quality standards are met.
✨Emphasise Your Organisational Skills
This role requires excellent time management and organisation. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously, ensuring that all deadlines were met without compromising quality.
✨Prepare Questions for the Interviewers
Show your interest in the company and the role by preparing thoughtful questions. Ask about their approach to customer service, how they handle feedback, or what success looks like in this position.
